Manager - Business Customer Delivery

2 weeks ago

Bendigo, Victoria, Australia Bendigo & Adelaide Bank Full time

Build a leading culture of connection and empowerment
- Deliver a consistent 'one-way same-way' customer experience
- Contribute to our strategy to be Australia's most innovative bank

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

**It starts here. With Bendigo Bankand you.**

Are you a driven leader with a passion for banking and a knack for fostering team success?

Reporting directly to the Head of Business Customer Delivery, the Manager will lead a dedicated team in providing exceptional service to our valued commercial clients. You will be tasked with creating a high-performance culture, identifying operational efficiencies, and ensuring regulatory compliance is maintained.

As we drive towards the goal of achieving market-leading turn-around times this role requires proven leadership in business banking, strong customer relationship management skills, and a commitment to exceeding client expectations. This role can be located in **Bendigo, Ballarat or Geelong**.

In this dynamic and high-impact role, you'll make your mark by:

- Lead and coach a remote team of Business Banking Relationship Associates, driving performance and capability development
- Champion customer-centricity, ensuring quality support and exceeding expectations
- Oversee operational efficiency, maintaining compliance and consistently meeting service timeframes
- Work to remove barriers and obstacles for your team by providing feedback and insights that enable change
- Collaborate closely with stakeholders across the bank to deliver seamless service

**What you'll bring to the role**

To succeed in this role, you will have:

- Proven leadership experience in a similar business banking or general banking environment
- Strong understanding of customer relationship management and operational excellence
- Exceptional communication, interpersonal, and problem-solving skills
- Commitment to fostering a positive and high-performing team culture
- A passion for driving growth and achieving ambitious goals

We would also love you to have:

- A tertiary qualification in business, commerce, finance or a related discipline
- Experience with Active Ops / Workware planning and methodologies desirable

**So, why work with us?**
- **Want big impact that matters?** Here, you'll know your work directly benefits the customers and communities we all serve.
- **Want to be more than just a number?** Join a team that truly values you - and that gets more and more diverse, every day.
- **Want career opportunity AND flexibility?** Achieve both here, where we know that balance and progression go hand in hand.

You'll also get access to a great range of benefits, including:

- Hybrid work? Our flexible work options are designed to suit your life - talk to us about what flexibility means to you.
- Health and wellbeing support, including discounted gym memberships, and private health insurance options.
- Take your learning to the next level through opportunities like our corporate university 'BEN U' or at an external provider of your choice.

**We're making better, bigger. And we'll get there with you.

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