Library Experience Officer

Library Services Officer | The Barossa Council Page **1** of **4**

Position Description**

**Classification**:General Officer Schedule Level 1

**Department**:Library Services

**Current Occupant**:Vacant

**This Position Reports To**:Library Administration Officer

**Reporting To This Position**:None

**Location**:Nuriootpa Library

**Date Last Reviewed**:January 2025

**Approved by**:Director Development and Community Services

**Corporate Objectives**

All Employees of Council contribute to Council's strategic goals and objectives. The Barossa Community Plan

2024 - 2044 lays the foundation for all strategic decisions made by Council and is supported by a Corporate Plan.

The Community Plan provides a clear strategic direction across a range of areas, as well as serving as an

overarching guide to measure our decision making and successful delivery of service. The Community Plan shows

commitment to the values of Land and Place, Community, Leadership and Achievement with targets that reflect

five key themes:
Our Environment

Our Council

Our Economy

Our Community

Our Places

**Customer Service**

Council values its customers and strives to provide the right people, efficient processes and systems to deliver a

quality customer experience. Every role within Council serves an internal or external customer and we are

committed to ensuring that customers are at the centre of everything we do.

**Staff Values and Vision**
- Our organisational culture is built upon our values of Inclusiveness, Progression and Resilience, with our ultimate _
- vision being that 'Our service uplifts our community'. _

Inclusive We approach our work with a collaborative and respectful mindset.

Progressive We show curiosity and explore sustainable and innovative ways of working.

Resilient We are receptive and responsive to growth and change.

Library Experience Officer | The Barossa Council Page **2** of **4**

**Position Overview**

This position assists members of the community to make the best use of Council's Library Service by guiding their

access to Library resources and services. and undertaking a range of Library duties in an efficient and

professional manner.

**Key Responsibilities**

**Library services**
- Support a range of prompt and effective Library services as required.
- Support the delivery of services in accordance with Council policies and processes to ensure delivery of

consistent customer service activities.
- Work with team members within established processes to deliver high quality and effective Library

services.
- Process check outs and returns, assist with customer enquiries, undertake routine shelving duties and

basic item processing, provide readers advisory services, and assist with programs and events as

required within Council Library Branches.
- Assist customers to utilise information technology including the use of the internet, social media, general

hardware and software, troubleshoot equipment, online booking systems. and assist with photocopying

and printing as required.
- Assist in maintaining the Library's professional image by:

- maintaining public areas and ensuring they remain welcoming and tidy;
- maintaining displays and Library shelving; and
- following signage and promotional material standards.

**Other**
- Flexibility to work evenings and weekends in accordance with roster requirements.
- Flexibility to work under supervision at all Barossa Council Libraries.
- Undertake other duties associated with the position as required.

**Authority, Responsibility and Accountability**

**The Library Experience Officer is authorised to**:

- Work under supervision and within the scope of relevant legislative requirements and processes.
- Work within the scope of Council policies and processes.

**The Library Experience Officer is responsible to**:

- Ensure all work is undertaken in accordance with relevant legislation and within delegated authority.
- Maintain compliance with and awareness of all Council/Administrative Policies.
- Maintain compliance with and awareness of all Risk Management systems including Work Health Safety

(WHS), Injury Management and Return to Work to ensure safety and welfare of self and others in the

workplace.
- Undertake duties as a Worker in accordance with obligations under the Work Health and Safety Act 2012.
- Deliver a quality customer experience in accordance with Council's Customer Service Charter.

**The Library Experience Officer is accountable to the Library Administration Officer for performance primarily**

**determined upon**:

- Achievement of key responsibilities as outlined in this position description to contribute to and

support Council's Corporate Plan, Annual Budget and Business Plan and Department Plans.
- Achievement of actions as detailed in Performance Partnering (PP).

Library Experience Officer | The Barossa Council Page **3** of **4**
- Relationship with internal and external customers.
- Achievement of quality, cost effec