Library Officer

4 days ago

Sydney, New South Wales, Australia Parramatta City Council Full time

Work across a network of seven libraries, including our newly opened PHIVE
- Attractive Remuneration | Casual Positions

The City of Parramatta is going through unprecedented change and transformation as it becomes Sydney's Central City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and economically sustainable.

**About the role**

As a Library Officer you will contribute towards a positive customer service experience by actively providing service delivery, communicating effectively with customers and use every customer interaction as an opportunity to build positive connections with the City of Parramatta.

Council's library services are delivered across a network of 7 libraries including PHIVE the community, cultural and civic heart of Parramatta Square. Libraries are open across a wide spread of hours including 7 days a week at some sites.

**Daily you will**:

- Provide exceptional customer service and build positive connections with the local community
- Work closely with your library colleagues and implement improvements to enhance enjoyment of the library

**About You**

You'll have experience providing engaging customer service and enjoy engaging proactively with the community. In addition to your solutions-focussed approach, you'll bring a track record of delivering a range of customer experiences and targeted customer programs.

You will also have:

- Demonstrated Verbal communication, literacy, and numeracy skills
- Demonstrated customer service skills, with exceptional ability to deliver memorable experiences
- Proven ability to work co-operatively as part of the team in a customer service environment
- Well-developed PC literacy, including skills with mobile technologies and basic technology trouble shooting skills
- Well-developed problem solving, conflict resolution with a focus on de
- escalation and win
- win outcomes
- Well - developed planning, organisation and time management skills, including the ability to meet tight deadlines and balance competing priorities

**What's on offer**

We are offering an attractive hourly rate of $38.43 plus 25% casual loading.

**Want to know more?**

**How to apply**

Prohibited persons as defined under the NSW Child Protection Act are not eligible to apply. A copy of a valid Working with Children Clearance must be presented at Interview.

City of Parramatta Council embraces diversity, and we encourage all applicants; including Aboriginal and Torres Strait Islander people, people with disability, gender diverse, LGBTIQ, veterans and culturally diverse communities to join Council. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

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