Coordinator Library Experience And Programs

Position Title | The Barossa Council Page **1** of **6**

Position Description

**Classification**:General Officer Schedule Level 5

**Department**:Library Services

**Current Occupant**:Vacant

**This Position Reports To**:Manager Library Services

**Reporting To This Position**:Library Children's Services Officer, Library Programs Officer, Library Experience Officers
**Location**:Nuriootpa Library Branch

**Date Last Reviewed**:October 2024

**Approved by**:Director Development and Community Services

**Corporate Objectives**

All Employees of Council contribute to Council's strategic goals and objectives. The Barossa Community Plan
2020 - 2040 lays the foundation for all strategic decisions made by Council and is supported by a Corporate Plan.
The Community Plan provides a clear strategic direction across a range of areas, as well as serving as an
overarching guide to measure our decision making and successful delivery of service. The Community Plan shows
commitment to the values of Land and Place, Community, Leadership and Achievement with targets that reflect
five key themes:
Our Environment Our Council Our Economy

Our Community Our Places

**Customer Service**

Council values its customers and strives to provide the right people, efficient processes and systems to deliver a
quality customer experience. Every role within Council serves an internal or external customer and we are
committed to ensuring that customers are at the centre of everything we do.

**Staff Values and Vision**
- Our organisational culture is built upon our values of Inclusiveness, Progression and Resilience, with our ultimate _
- vision being that 'Our service uplifts our community'._

Inclusive We approach our work with a collaborative and respectful mindset.

Progressive We show curiosity and explore sustainable and innovative ways of working.

Resilient We are receptive and responsive to growth and change.

Position Title | The Barossa Council Page **2** of **6**

**Position Overview**
Accountable for the provision and coordination of effective Library Services that supports prioritisation of
high
- quality customer service and the delivery of contemporary customer experience and programs that
contributes towards the promotion of lifelong learning, community strengthening and social interaction.

**Key Responsibilities**
Library Experience Coordination
- Provide oversight and direction to support team collaboration and effective service delivery that

contributes to the smooth and efficient day to day operations of Library Services with particular focus
on customer experience and programs.
- Lead the delivery of Library customer experience excellence, including front line customer service

provisions and visual merchandising in line with Council's Customer Service Charter and relevant
processes.
- Coordinate and lead the delivery of best practice contemporary library programming (children and

adult) to support community reading, information, recreational and life-long learning needs in
accordance with Library service levels.
- In consultation with the Manager Library Services, develop strategies to promote Library Services and

programs to existing and potential customers to ensure increased attendance, membership and
community value.
- Build relationships with internal and external stakeholders to identify opportunities for program

collaborations, models of delivery and outreach services provision.
- Report upon and analyse relevant library use and program attendance statistics and key metrics to

identify current trends and ensure the continued relevance, currency and effectiveness of services.
- Provide coordination, recruitment, training and oversight of relevant Library Volunteers to ensure high

quality service delivery and a positive Volunteer experience.
- Lead the promotion of Library services related to programs and events including the

development of marketing material, other promotional materials, library website and social medial
content, display, and engagement events.
- Contribute towards continuous improvement and best practice projects, strategies and ideas that

promote contemporising Library Services through the provision of support to project implementation
as required.
- Represent The Barossa Council through participation in relevant Public Library Services forums, build

relationships and network with other libraries and relevant stakeholders and participate positively in
external events linked to Library customer experience so as to maintain current industry knowledge and
connections.
- Contribute towards continuous improvement initiatives by maintaining up to date awareness of our

customers and the professional library sector.
- Leadership
- Demonstrate and provide leadership and support in the area of Library Services using best practice

and inspiring leadership skills to ensure engaged and motivated staff, organisational values-aligned
behaviour and optimal delivery of Library service levels.
- E