Customer Relationship Manager

1 week ago

Perth, Western Australia Assetlink Full time

**Introduction**:
About ASSETLINK

Established in 1993, Assetlink is an Australian owned facilities services provider with over 3,000 people serving over 1,200 customers in Australia and New Zealand. Specialising in the provision of standalone cleaning and security services or a tailored integrated solution, Assetlink support businesses to manage their assets and operations in the commercial, retail, aviation, health & aged care, and mining sectors.

**Description**:
As a result of significant growth and expansion in the Network Business portfolio, Assetlink Indigenous Services has an exciting opportunity for a Customer Relationship Manager to join the Network Business team.

You will manage some of our prestigious client sites in WA. The potential growth opportunities mean that there are exciting times ahead and will give this position a unique chance to make a difference.

**What you will be doing**:
Oversee and manage a portfolio of client sites
Act as the key relationship holder with existing clients and ensure contract extensions, variations and renewals are process promptly and opportunities for contract growth are identified and explored
Meet our contractual obligations and delight our clients by exceeding their expectations
Build, mentor and develop your team and ensure that cleaning standards exceed contract requirements - maintain compliance standards and quality systems
Meet KPI's consistently - scheduled site inspections, incident reporting, safety audits, regular client communication
Regular reporting of key contract key metrics
Full Profit and Loss responsibility

**Skills and Experiences**:
**You will have**:
Demonstrated track record of managing sites in Facility Management services
Experience in delivery of cleaning services will be well regarded
Previous experience in managing and training subcontractors
Retail cleaning experience - advantage
Thorough working knowledge on the use and general maintenance of mechanical cleaning equipment - preferred
Significant experience within an operations management position with the ability to lead, mentor and motivate your extended team
Strong P&L, financial, commercial, and contractual understanding
Ability to convert potential prospects into new clients, using superior influencing skills
Professional verbal and written communication skills
Ability to multi-task, be flexible and work under pressure to meet deadlines
Can-do attitude with high energy and resilience
Valid, unrestricted Drivers Licence
Fully vaccinated in COVID-19
Willingness to travel on a regular basis

If you are an experienced Customer Relationship Manager from the FM or retail sector, please share your CV and cover letter with us - click 'Apply' - we would love to hear from you. Applications from First Nations and Indigenous Australian communities are welcomed.

In order to comply with various Federal/State/Territory Government mandates and Client site requirements, you must be able to provide proof of vaccination if required to do so as part of the Assetlink recruitment process.

**Assetlink's Diversity Commitment**:
Currently, Assetlink is representative of around 80 nationalities, speaking 59 different languages. Assetlink recognises the benefits of diversity in creating amazing customer experiences, increasing productivity and encouraging business growth.

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