Duty Manager- Front Office

Join to apply for theDuty Manager- Front Office (fixed term)role atHyatt Regency
1 day ago Be among the first 25 applicants
Join to apply for theDuty Manager- Front Office (fixed term)role atHyatt Regency
Summary
At Hyatt, there's a home for every stage of your career.
We nurture curiosity and will help you learn new skills that support your personal and professional development.
Here, doors are meant to be opened and horizons expanded.
With us, you'll discover a career you didn't know existed.
Organization- Hyatt Regency Sydney
Summary
At Hyatt, there's a home for every stage of your career.
We nurture curiosity and will help you learn new skills that support your personal and professional development.
Here, doors are meant to be opened and horizons expanded.
With us, you'll discover a career you didn't know existed.
We have an exciting and rare opportunity for a seasoned hotelier to join our established Front Office team as aDuty Manageron a 12 month fixed term basis, with strong potential to extend (maternity cover).
As Australia's largest premium hotel, the hotel boasts 878 guestrooms, multiple dining experiences and event spaces.
The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.
Benefits for working with Hyatt include:
After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
Discounted accommodation for associates as well as friends and family
Reward and recognition programs
Learning and development opportunities
Complimentary dry cleaning for work attire
Discounted city parking
The opportunity to join an international group with endless career opportunities
The Role:
As a Duty Manager, you will join and lead a passionate team of service ambassadors.
Supported by the Assistant Director of Rooms, you will manage the daily operations of the Front Office and Guest Services teams.
As a leader, you will utilise your previous experience to guide the team and ultimately ensuring our guests enjoy an elevated experience.
Responsibilities Include:
The day to day leadership, supervision and management of associates in the Front Office department
Acting as a point of escalation for emergency situations
Maintaining complete knowledge of all room types, the hotel matrix and facilities
Handling client queries and complaints with professionalism, whilst also constructively actioning and communicating feedback
Monitoring employee performance, actively coaching and training, providing feedback and involved with regulated check-ins
Our Ideal Candidate will possess:
Demonstrated experience as a Duty Manager in a high volume, hotel operation
Experience working with OPERA property management system
Excellent communication skills, with the ability to lead by example and motivate the team
A focus on delivering exceptional customer service and resolving issues efficiently and effectively
Strong problem-solving skills and the ability to work efficiently under pressure
A proactive attitude with the ability to manage multiple tasks in a fast-paced environment
Unrestricted, valid Australian working rights, with availability to work on a rotating roster, including overnight shifts (where needed)
A current NSW RSA and First Aid Qualification is desirable
Opportunity is calling.
Join Hyatt.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Other
Industries
Hospitality
Referrals increase your chances of interviewing at Hyatt Regency by 2x
Sign in to set job alerts for "Front Office Manager" roles.
Sydney, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 5 days ago
Assistant Front Office Manager | The Star Grand
Pyrmont, New South Wales, Australia 3 weeks ago
Sydney, New South Wales, Australia 1 month ago
Rydges Camperdown - Front Office Manager
Camperdown, New South Wales, Australia 2 weeks ago
St Marys, New South Wales, Australia 13 hours ago
Sydney, New South Wales, Australia 1 day ago
Sydney, New South Wales, Australia 2 months ago
Sydney, New South Wales, Australia 6 days ago
Sydney, New South Wales, Australia 2 months ago
Darlington, New South Wales, Australia 5 days ago
Manly, New South Wales, Australia 1 month ago
Penrith, New South Wales, Australia 2 weeks ago
Carramar, New South Wales, Australia 2 weeks ago
Mount Pritchard, New South Wales, Australia 2 hours ago
Sydney, New South Wales, Australia 13 hours ago
Sydney, New South Wales, Australia 2 months ago
St Leonards, New South Wales, Australia 2 weeks ago
Mascot, New South Wales, Australia 2 weeks ago
Sydney, New South Wales, Australia 2 weeks ago
Full Time or Part Time Customer Service Manager (Duty Manager)
Sydney, New South Wales, Australia 2 days ago
Sydney, New South Wales, Australia 2 months ago
Sydney, New South Wales, Australia 2 weeks ago
Penrith, New South Wales, Australia 2 weeks ago
Gymea Bay, New South Wales, Australia 1 day ago
Manly, New South Wales, Australia 2 weeks ago
Millers Point, New South Wales, Australia 3 months ago
Sydney, New South Wales, Australia 5 days ago
We're unlocking community knowledge in a new way.
Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr