Duty Manager

3 weeks ago

Sydney, New South Wales, Australia Crystalbrook Collection Full time

Located a short walk fromCircular Quay train, bus and light rail interchange, among the cobblestone laneways of The Rocks district in a quirky heritage building, you will find the delightfulSydney Harbour Hotel. Offering 176 rooms and a relaxed restaurant and lobby bar, we are located centrally offering a quintessential Sydney experience.

The Role:

Reporting to the Front Office Manager, this rare opportunity ensures that the shifts across the Front Office department run smoothly, efficiently and continues to provide an outstanding guest service and experience. The role can be varied and is responsible for the oversight and management of the Front Office Team, check in and out process, accurate administration and compliant business management. You will promote the Hotel effectively and communicate efficiently across a wide range of both internal and external stakeholders.

About you:

To be successful in this position, we are seeking individuals with experience in a similar Duty Manager position - ideally from the Hotel industry. You will be an invested communicator and be a natural problem solver - you should be well organised and value a team environment.

Duties include:

  • Supervision of front office staff including rostering, and workforce leadership
  • Ensuring high levels of guest satisfaction and resolving issues promptly
  • Monitor check-in, check outs and room allocations
  • Ensuring all front office operations follow standard procedures and company policy
  • Coordinate with housekeeping and maintenance departments for room status and guest needs
  • Maintaining accurate records of incidents, complaints and solutions provided
  • Act as the point of contact during emergencies or critical situations

Our Hotels are collaborative and inclusive and a likeminded approach will be valued. You should be open to work within a 7-day roster and this is likely to include weekends and public holidays. You will be an ideas person who uses initiative to resolve issues easily. Finally, we would appreciate strong IT skills and experience using Opera PMS would be highly regarded.

The Benefits:

  • A market leading 50% F&B discount across all Venues
  • $99 Room rates and a generous friends and family discount
  • Lifestyle benefits including extra leaveand earth advocacy days
  • Green future - we are committed to enhanced sustainability practices
  • Dedicated Internal Mobility Program and reward scheme
  • Online learning, career enhancement and development plans
  • Personalised employee support network
  • Regular service recognition and team events
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