Analyst, Technical Customer Success – Apac

Overview
Department:Software Solutions
Employment Type:Permanent - Full Time
Location:Sydney, Australia
Reporting To:Customer Success Manager
Aurora's Software Solutions team is building the global investment analytics platform for the energy transition.
Widely adopted by leading energy companies and investors, the platform changes the way that energy market analytics is performed and delivered.
The global Technical Customer Success team sits at the critical interface between the end users and the teams that develop these software solutions.
As Aurora continues to expand its software presence in APAC, this team is essential to Aurora's growth.
We are seeking a driven Analyst to join the Technical Customer Success team in Sydney and train, advise & support software customers within the APAC region.
The successful candidate will combine astute analytical ability with excellent communication skills and a passion to work with energy sector clients to integrate Aurora's software products into their decision-making processes.
They will be confident in topics concerning power markets and the energy transition and desire to work in a creative, intellectually stimulating, and supportive environment, where they will play a driving role in one of Aurora's key strategic priorities.
Responsibilities
Support leading developers, utilities and funds to integrate Aurora's software products into their decision-making processes
Meet with clients in-person and virtually to support their usage of our software products, building relationships to help grow and retain Aurora's client base in APAC
Guide customers as they use the Aurora software suite to conduct asset valuations and construct long-term power market scenarios to inform their market view
Troubleshoot wide-ranging client requests and help clients interpret complex results, using your power markets knowledge and data analysis skills
Onboard new accounts and develop deep knowledge about their use cases for our products, leveraging technical expertise across Aurora's software suite and relevant power markets knowledge
Represent the client's voice internally, conveying feedback to the product teams in order to refine product roadmaps
Actively contribute to knowledge building and expanding the capabilities of the team
What we are looking for
Required attributes:
Bachelor's degree, preferably in a STEM subject
At least 1 year of professional exposure in an analytical, client-facing role with B2B experience
Deep interest in the energy transition and SaaS products
Self-starter with creative problem-solving approach and ability to rapidly assimilate new knowledge
Passion for working with clients across the energy sector
Excellent communication skills, able to communicate and collaborate with both technically and non-technically minded parties on a range of complex topics
Able to analyse, interpret and derive insights from complex quantitative data and information
Customer-first mindset with the confidence to pursue outcomes mutually beneficial to all stakeholders
Desirable attributes:
Consulting experience
Energy sector experience
Well-versed in SaaS products/processes
What we offer
HCF private health insurance
25 days annual leave
Access to Perkbox - An Employee discount platform
Novated car leasing
Paid parental leave
Specsavers corporate eyecare package
Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry.
Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects
The Company is committed to the principle that no employee or job applicant shall receive unfavorable treatment on grounds of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy and maternity.
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