Customer Success Manager, Apac

3 weeks ago

Sydney, New South Wales, Australia Concentric Sky Full time
Join to apply for the Customer Success Manager, APAC role at Concentric Sky (now part of Instructure) 2 days ago Be among the first 25 applicants Join to apply for the Customer Success Manager, APAC role at Concentric Sky (now part of Instructure) At Instructure, we believe in the power of people to grow and succeed throughout their lives.
Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.
We do this by giving smart, creative, passionate people opportunities to create awesome.And That's Where You Come InIn this 12 month contract, reporting to the APAC Director, the role of the Customer Success Manager, APAC will focus on proactively consulting with Parchment's (now part of Instructure) customers in achieving their goals and realising value from Parchment's solutions.
Instructure has a strong regional position established with an existing customer-base and market presence (My e Quals in ANZ; and Parchment Digitary Services in Asia).
This role will be focused on working with enterprise institutions and customers in ANZ under the My e Quals brand; partner management with HES (Higher Ed Services) and relevant working groups and customer forums.This is an important interim role to help cover for maternity leave of an existing Customer Success Manager who will support the transition phase beforehand.
This will include supporting you to develop a strong understanding of Parchment's solutions and position yourself as a trusted advisor to enable a collaborative approach with customers and ensure value is maximised, improvements identified, and initiatives/best practices can be implemented.
The Customer Success Manager, APAC will demonstrate to the customer a path to value that helps achieve high levels of customer retention, loyalty and ongoing ROI.
Good performance in this role may provide review for future ongoing opportunities within the wider APAC business.The Customer Success Manager, APAC will plan and implement approaches for collaborative engagement, demonstrating features, insights and product enhancements to customers and their various stakeholders to ensure they are informed, improve usage and maximise overall value.
A partnering attitude will ensure strong customer satisfaction, leading to revenue growth and retention, with opportunity to position new products and modules through understanding the customer opportunities and business challenges.About The RoleAchieve revenue targets and generate new business Be an advocate for Parchment to help improve solution adoption and overall value Educate customers on how solutions and services can be effectively utilised, best practices implemented and deriving value for all stakeholders utilising the solution Continuously maintain a deep understanding of our product solutions to be a subject matter expert for our customers, including demonstrations and presentations Update customers on new and existing features and/or changes to services, key results and deliver difficult messages when needed through effective communication Develop customer

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