Technical Customer Success Analyst

4 days ago

Sydney, New South Wales, Australia beBeeEnergy Full time $90,000 - $135,000
Job Description:

We are seeking a detail-driven Analyst to join our Technical Customer Success team in Sydney. As a key member of the team, you will play a critical role in supporting software customers within the APAC region.

The successful candidate will combine astute analytical ability with excellent communication skills and a passion to work with energy sector clients to integrate our software products into their decision-making processes.

Key Responsibilities:
  • Support leading developers, utilities and funds to integrate our software products into their decision-making processes
  • Meet with clients in-person and virtually to support their usage of our software products, building relationships to help grow and retain our client base in APAC
  • Guide customers as they use our software suite to conduct asset valuations and construct long-term power market scenarios to inform their market view
  • Troubleshoot wide-ranging client requests and help clients interpret complex results, using your power markets knowledge and data analysis skills
  • Onboard new accounts and develop deep knowledge about their use cases for our products, leveraging technical expertise across our software suite and relevant power markets knowledge
  • Represent the client's voice internally, conveying feedback to the product teams in order to refine product roadmaps
Requirements:
  • Bachelor's degree, preferably in a STEM subject
  • At least 1 year of professional exposure in an analytical, client-facing role with B2B experience
  • Deep interest in the energy transition and SaaS products
  • Self-starter with creative problem-solving approach and ability to rapidly assimilate new knowledge
  • Passion for working with clients across the energy sector
  • Excellent communication skills, able to communicate and collaborate with both technically and non-technically minded parties on a range of complex topics
  • Able to analyse, interpret and derive insights from complex quantitative data and information
  • Customer-first mindset with the confidence to pursue outcomes mutually beneficial to all stakeholders
What We Offer:
  • HCF private health insurance
  • 25 days annual leave
  • Access to Perkbox - An Employee discount platform
  • Novated car leasing
  • Paid parental leave
  • Specsavers corporate eyecare package
  • Access to the Aurora Academy, our training programme offering a range of opportunities to develop your skills within the responsibilities of your role and within the wider context of the industry
  • Access to our Employee Assistance Programme (EAP), offering a complete support network that offers expert advice and compassionate guidance 24/7/365, covering a wide range of personal and professional aspects

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