Customer Services Agent

2 weeks ago

Brisbane, Queensland, Australia Cushman & Wakefield Full time

**Job Title**

Customer Services Agent
**Job Description Summary**

The Customer Service Agent works across a wide variety of tasks and workplace services:
**General Customer Service**
- Meet and greet visitors proactively, with a professional greeting and smile
- Guide visitors to the relevant waiting lounge or meeting room and inform host of the visitor's arrival
- Answer the phone with a professional corporate greeting within 3 rings

**Concierge Desk**
- Issue and collection of access passes for employees and visitors using the agreed registration system
- Maintain the front of house/reception area and adjacent services such as meeting rooms, waiting areas, entrances, collaboration space, kitchen, and lounge areas to a high standard of presentation
- Maintain and update relevant processes and guidelines to a central SharePoint location
- Manage the requirement for inductions & photos for all new employees and store in central SharePoint
- Provide content for the workplace newsletter articles and provide information relating to the Concierge space to inform employees
- Ensure Concierge Desk coverage is in line with building operating hours agreed roster

**Help & Support**
- Manage all requests regarding car park, floor locker, exercise locker and end of trip facilities promptly ensuring relevant systems are updated as required
- Log tenancy and workplace related issues promptly via the agreed process and system
- Direct visitors and provide solutions for their requirements as it relates to the workplace

**Meetings & Events**
- Provide effective support and guidance to employees on the location and workplace guidelines for meeting rooms
- Assist employees to access information relating to the booking of an appropriate event space and associated catering and beverage services for events
- Assist with building tours and provide support with specialised room set-up/pack downs including the engagement of additional workplace support as required
- Assist employees to access guidelines and procedures relating to the use of meeting room technology (AV/Polycomm) and assist with presentation set ups including connecting laptops, video and audio conferences using your basic understanding of in room technology as required

**Distribution**
- Collect, sort and deliver courier, newspaper, subscriptions, and mail items from / to designated area at scheduled times
- Coordinate the delivery of bulk deliveries such as marketing materials and adhoc stationery items by directing external delivery representatives to applicable storage areas
- Assist with the engagement of courier services as required

**About You**:

- Experience in reception or front line information exchange
- Minimum of completion of year 12 High School.
- Basic to intermediate Microsoft Office Suite

INCO: "Cushman & Wakefield"

  • Buyers Agent

    2 weeks ago

    Brisbane, Queensland, Australia Cedar Buyers Agent Full time

    OverviewThis is a full-time on-site role for a Buyers Agent located in Brisbane, QLD.The Buyers Agent will be responsible for assisting clients in finding and purchasing residential real estate.Day-to-day tasks include conducting market research, providing buyer representation, negotiating sales, and ensuring a smooth transaction process from start to...

  • Buyers Agent

    2 weeks ago

    Brisbane, Queensland, Australia Cedar Buyers Agent Full time

    OverviewThis is a full-time on-site role for a Buyers Agent located in Brisbane, QLD. The Buyers Agent will be responsible for assisting clients in finding and purchasing residential real estate. Day-to-day tasks include conducting market research, providing buyer representation, negotiating sales, and ensuring a smooth transaction process from start to...

  • Buyers Agent

    2 weeks ago

    Brisbane, Queensland, Australia Cedar Buyers Agent Full time

    OverviewThis is a full-time on-site role for a Buyers Agent located in Brisbane, QLD. The Buyers Agent will be responsible for assisting clients in finding and purchasing residential real estate. Day-to-day tasks include conducting market research, providing buyer representation, negotiating sales, and ensuring a smooth transaction process from start to...

  • Renter's Agent

    2 weeks ago

    Brisbane, Queensland, Australia Urban Renter's Agent Full time $60,000 - $80,000 per year

    Urban Renters Agent is a boutique and emerging agency providing an end to end service to renters that are moving within or relocating toBrisbane. Our team is made up of experienced property managers who are licensed real estate agents and we are seeking a full time or part time agent for our Brisbane office.This role is most suited to a Brisbane local - an...

  • Customer Service Agent

    2 weeks ago

    Brisbane, Queensland, Australia Qantas Full time

    **Company Description**Founded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group's main business is the transportation of customers and freight using two complementary...

  • Customer Services Agent

    1 week ago

    Brisbane, Queensland, Australia Cushman & Wakefield Full time

    **Job Title**Customer Services Agent**Job Description Summary**About Cushman & WakefieldCushman & Wakefield is a global leader in real estate services, known for delivering exceptional workplace solutions. We're driven by a passion for excellence and a commitment to creating spaces where people thrive.The RoleWe are looking for a professional and...

  • Customer Service Agent

    3 weeks ago

    Brisbane, Queensland, Australia Buscojobs Full time

    August start date in our Brisbane CBD locationPaid training & career progressionBase salary plus uncapped commissionsCustomer Re-Engagement AgentStart Date : 18th of August Brisbane CBD locationStarting base salary up to $65K (based on experience) + uncapped commissionsEnjoy a Work-Life Balance : Work Monday to Friday, 9 AM to 5 PM – no weekends...

  • Customer Service Agent

    6 days ago

    Brisbane, Queensland, Australia Boral Full time

    OverviewJoin to apply for the Customer Service Agent role at Boral.Are you ready to take the next step in your career? Boral invites candidates for the Customer Service Agent role to our upcoming Assessment Centre Day. Date: Tuesday 30th September or Thursday 2nd October 2025. Location: Boral Office - Milton.ResponsibilitiesBased in Milton, you will provide...

  • Customer Service Agent

    5 days ago

    Brisbane, Queensland, Australia Boral Full time

    OverviewJoin to apply for the Customer Service Agent role at Boral.Are you ready to take the next step in your career? Boral invites candidates for the Customer Service Agent role to our upcoming Assessment Centre Day. Date: Tuesday 30th September or Thursday 2nd October 2025. Location: Boral Office - Milton.ResponsibilitiesBased in Milton, you will provide...

  • Customer Service Collection Agent

    2 weeks ago

    Brisbane, Queensland, Australia Nixil Full time

    **Work options**:**Mon to Fri - Office HoursOur client, a leading player in the Finance industry, is seeking an enthusiastic and proactive Customer Service Collection Agent to join their in-house Collections team located in **Eight Mile Plains, QLD.**As a Collection Agent, you will play a vital role in our accounts receivable team. Your primary...