Customer Service Specialist
3 days ago
20 vacancies for a 6-month contract with one of the big four banks start immediately
**Your new company**
Hays is proud to be parting with one of the big four banks in their search for 20 Customer Service specialists to join their Hobart team on a 6-month contract, full-time hours.
**Your new role**
Working in a large inbound contact centre environment, you will be responsible for helping employees with internal service desk enquiries over the phone.
Your duties and tasks:
- Managing the internal service desk
- Engage with customers via phone, demonstrating confidence and professionalism
- Multitask across systems, where required upholding multiple, quality conversations at a time
- Build rapport with customers, take accountability and drive positive customer outcomes, demonstrating excellent listening skills
- Resolve customer enquiries and complaints efficiently, referring complex financial needs to specialists as needed
**What you'll need to succeed**
You will have previous work experience in a customer service role and have excellent communication skills. Experience in a contact centre is advantageous. Working collaboratively in a team environment, you will be a resilient individual who is comfortable dealing with difficult customers. You must be able to start immediately or within 1 week's notice.
**What you'll get in return**
You will get an attractive casual hourly rate of $34.58 + 11% superannuation for a 6-month contract with the possibility of extension, and you'll be working full-time hours Monday to Friday in the Hobart CBD between the hours of 7am and 7pm.
**What you need to do now**
2853391
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