Customer Service Representative

2 days ago

Hobart, Tasmania, Australia beBeeCustomerService Full time

About the Role:

Customer Services Specialist

We are seeking an experienced Customer Services Specialist to join our team. As a key member of our customer service unit, you will be responsible for providing high-quality support to customers across various channels.

Your primary focus will be on resolving customer inquiries and issues in a timely and professional manner. You will work closely with other teams to ensure seamless communication and resolve complex problems.

  • Provide exceptional customer service through multiple channels including phone, email, and chat.
  • Analyze customer complaints and develop effective solutions to prevent future occurrences.
  • Work collaboratively with cross-functional teams to achieve business objectives.
  • Identify opportunities to improve processes and implement changes to enhance customer satisfaction.

Responsibilities:

  1. Act as a technical referral point for customer queries and assist in the development of technical knowledge.
  2. Escalate complex customer complaints and provide guidance on dispute resolution.
  3. Analyze customer feedback to drive improvements in customer and business outcomes.
  4. Support the execution of quality assurance frameworks to deliver training needs at an individual and team level.
  5. Support the onboarding of new staff members.
  6. Manage a portfolio of customer interactions and influence positive outcomes through commercial decision-making.
  7. Ensure adherence to industry codes of practice and timeframes when managing customer complaints.
  8. Establish and maintain effective working relationships across the organization.

Requirements:

  • Experience in customer service or claims assessment within a complex general insurance organization.
  • Tertiary qualifications in a relevant discipline and/or industry equivalent certification.
  • Demonstrated experience in coaching and developing a customer service team at a technical level.
  • Ability to plan and prioritize effectively, organize tasks, and manage competing priorities and demands.
  • Ability to navigate complexity and ambiguity and provide pragmatic commercial solutions to meet stakeholder expectations.
  • Proven capability to manage change through the initiation and promotion of organizational transformation.
  • Excellent verbal and written communication skills combined with the ability to balance understanding, empathy, and compassion with the best commercial outcome.
  • A passion for leveraging emerging technologies to stay ahead in a rapidly evolving digital landscape.

Benefits:

  • Inclusive culture: Join a supportive and open-minded team focused on delivering exceptional customer experiences.
  • Flexible work-life balance: Enjoy flexible and remote work options and workplace adjustments to support your well-being.
  • Career development: Access mentoring, development, and global mobility opportunities for growth and success.
  • Financial and well-being perks: Enjoy discounts on products, retail, tech, and travel, plus financial wellness initiatives.

  • Customer Service Representative

    5 days ago

    Hobart, Tasmania, Australia beBeeCustomer Full time $48,000 - $72,000

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic Customer Service Representative to join our team in Hobart.Demonstrate exceptional customer service skills, ensuring a positive experience for every customer interactionPrepare and serve high-quality food, beverages, and coffee to meet customer expectationsMaintain store...

  • Customer Service Representative

    5 days ago

    Hobart, Tasmania, Australia beBeeCustomerService Full time $55,000 - $90,000

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.About the RoleThis is an exciting opportunity for a sales-focused...

  • Customer Service Representative

    4 days ago

    Hobart, Tasmania, Australia beBeeService Full time $48,000 - $62,400

    Customer Service RepresentativeWe are seeking a skilled customer service representative to join our team. This is a dynamic and challenging role that requires strong communication skills, initiative, and problem-solving abilities.In this position, you will be responsible for providing exceptional customer experiences, answering questions, and resolving...

  • Customer Service Representative

    3 days ago

    Hobart, Tasmania, Australia beBeeCustomer Full time $50,000 - $80,000

    Customer Service Representative Job DescriptionThis job involves providing exceptional customer service to clients, responding to their inquiries and resolving any issues that may arise. The ideal candidate will have excellent communication skills, be passionate about delivering outstanding results and have a positive attitude.Job Responsibilities:Respond to...

  • Southern Hotel Customer Service Representative

    4 days ago

    Hobart, Tasmania, Australia beBeeService Full time $45,000 - $55,000

    Customer Service Representative JobWe are seeking a motivated and enthusiastic Food and Beverage Attendant to enhance our hospitality services at one of our southern hotels. As a key team member, you will be responsible for delivering exceptional customer service, taking orders efficiently, and maintaining a clean and welcoming environment for our...

  • Guest Service Representative

    1 week ago

    Hobart, Tasmania, Australia beBeeCustomerService Full time $45,000 - $63,000

    Guest Service RepresentativeWe are seeking highly motivated individuals to join our team as Guest Service Representatives. In this role, you will play a vital part in creating memorable experiences for our guests.About the Role:As a Guest Service Representative, you will be responsible for providing exceptional customer service, ensuring each guest has a...

  • Customer Service Representative

    5 days ago

    Hobart, Tasmania, Australia beBeeCustomer Full time $45,000 - $70,000

    About the RoleAs a key member of our team, you will be responsible for delivering exceptional customer service experiences. This role requires a high level of enthusiasm and a willingness to learn.Key Responsibilities:Providing support to customers through various communication channelsResponding to customer inquiries in a timely and professional...

  • Customer Service Representative

    1 week ago

    Hobart, Tasmania, Australia beBeeTeamwork Full time $45,000 - $65,000

    As a customer service professional, you will be responsible for delivering exceptional experiences to our guests. This involves taking orders efficiently, handling customer enquiries, and maintaining a clean and welcoming environment. You will work closely with your team to ensure seamless operations and provide excellent support to our patrons.Key...

  • Customer Service Representative

    5 days ago

    Hobart, Tasmania, Australia beBeeCareer Part time $45,000 - $60,000

    Job OverviewWe are seeking a Retail Team Member to join our team in Hobart. The successful candidate will have a passion for delivering exceptional customer experiences and be eager to learn and grow with our business.This role offers the opportunity to work in a dynamic and collaborative environment, where you will be empowered to make a real difference in...

  • Customer Service Representative

    7 days ago

    Hobart, Tasmania, Australia beBeeCustomerSupport Full time $60,000 - $84,000

    We are seeking a highly skilled Customer Support Advisor to fill this role. As the voice of our brands across different social media channels, you will drive brand advocacy through every interaction with customers and prospects.You will be responsible for handling a variety of customer issues and general enquiries across our social media channels, including...