Freight Forwarding

2 weeks ago

Brisbane, Queensland, Australia People Group Full time

Join an incredible team as a Customer Service Representative
- Where positivity, collaboration, and innovation drive success
- Salary up to $75,000 + Super

**Customer Service Representative - Brisbane**

**Your New Company**
With a century-long legacy in transport and shipping, this company utilizes extensive global expertise to deliver outstanding solutions. Notably, its unwavering focus on people sets it apart. Emphasizing diversity and inclusion, they foster a nurturing atmosphere, recognizing and rewarding individuals' dedication and contributions, creating a workplace where everyone thrives.

**Your New Role**
As a Customer Service Representative, your job duties & responsibility include but are not limited to the following:

- Interact with customers for bookings, pricing, queries, service options, shipment updates
- Enhance customer experience and foster relationships, improve credibility and create customer loyalty
- Prioritization of orders and adjusting of schedules to ensure customer priority requirements are met
- Manage the status of customer orders through maintaining accurate data within Cargowise and communicating exceptions and delays to customers
- Cargowise Tasks
- CW Bookings
- Cargowise Data Entry
- Liaise with overseas partners & internal colleagues
- Customer Rate Set up
- Customer Summary Reports
- Customer Enquiries
- Customer Quotations
- Customer Courtesy Service Calls

**What you will need to succeed**
- Minimum 12 months Freight Forwarding experience, have sound understanding of the importing process including INCO terms, documentation, delivery and customs and quarantine requirements.
- Customer Service Representative experience
- Cargowise experience
- Manage Competing External and Internal Priorities
- Clear Oral & Written Communication Skills
- Efficient Planning and Organising Skills
- Effective communications
- Ability to Work Autonomously, whilst working within a team
- Diligent and Conscientiousness
- Willingness to Learn & Grown within Role
- Adaptable & Flexible to Changing Market Conditions
- Team Orientated
- Flexible & Willing to Support Others
- Genuine, Sincere & Authentic
- Accountable, Responsible, Takes Ownership

**What you'll get in return**
- A brilliant career opportunity within the freight forwarding space where you will work in a mentoring and supportive environment with a collaborative operational team.
- Your salary will be highly competitive, and you will be able to own the role at hand.
- Great team environment & culture

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion

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