Technical Service Representative

2 weeks ago

Brisbane, Queensland, Australia Buscojobs Full time

About UsAt Komatsu Australia, we foster an inclusive culture where all our people thrive, reflected in our purpose: creating value together.
We encourage people from diverse backgrounds to apply for this role.The OpportunityInternal Reference Number: 4186Due to continued growth, we have an opportunity for a Technical Support Representative to join our team at the Mackay Mining branch of Komatsu.Reporting to the Fleet Manager, you will provide technical support to the site reliability team and key customer stakeholders, focusing on resolving technical issues and maximizing equipment availability, reliability, and productivity on Komatsu Electric Drive Truck products at a focus customer site.By delivering technical assistance to Komatsu customers, you will play a key role in enhancing technology and improving equipment reliability.Salary: $150,000Location: Mackay Mining branchThe Knowledge, Skills, and Abilities we're Looking For:Provide hands-on technical support in the field, working alongside service technicians to resolve equipment issues and maximize reliability and productivity.Investigate and report on major technical or reliability issues by observing machine performance and preparing accurate technical documentation.Collaborate with internal teams and factory representatives, sharing insights through SQIS and the National Tech Log to drive ongoing machine improvements.Participate in continuous improvement projects, ensuring timely delivery and engaging with the QLD Engineering team as required.Manage warranty and product support by preparing and submitting TI / TSI / QTQA reports professionally and promptly.Role located at: Caval Ridge Mine site.Why work for us
Komatsu benefits:Families Policy: 16 weeks of paid primary carer parental leave, 4 weeks of secondary carer leave, plus additional family-friendly benefits.Financial: Income Protection Insurance provided through our company superannuation fund.Career: Recognition, awards, flexibility, further education, and internal career development.Health: Corporate discounts with Bupa, Total Wellbeing Solution with Telus Health.Travel: Discounts with Avis, Qantas, Crown, IHG, and travel agents.Yearly Bonus: Potential to receive an annual bonus.Referral Program: $3000 referral payment for successfully referring a new employee to Komatsu.Ready to get started?
Simply hit the apply now button
Komatsu promotes a zero-harm culture and offers a competitive remuneration package.
We employ people with diverse skills, abilities, cultural backgrounds, experiences, preferences, ethnicities, and from different generations.
Komatsu is committed to creating a workplace where women can thrive.
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