Mass - Technical Service Representative (Tsr)

MASS - Technical Service Representative (TSR)

Join to apply for the MASS - Technical Service Representative (TSR) role at Rheinmetall.

About the Team

We are a close-knit team of Technical Service Representatives (TSR) who take pride in delivering hands-on support and technical expertise. With a strong focus on teamwork, problem solving, and utilizing experience, we work collaboratively to ensure the success of every deliverable to our customer. Our small team culture means every voice counts, and we support each other every step of the way.

About The Role

The MASS Technical Service Representative (TSR) is responsible for Assembly, Commissioning, and Operator / Maintainer Training of the Multi Ammunition Soft Kill System (MASS). The TSR will complete Assembly, Commissioning, and Integration tasks in accordance with RDA manufacturing instructions, quality standards, and WH&S requirements. In supporting training and Live Fire activities, the TSR is also responsible for capturing the Australian NAVY User Evaluation feedback. The TSR will be responsible for delivery and support of the Operator / Maintainer Course to the CoA and for supporting any trials. The position requires extensive experience in one or more disciplines of Armament, Avionics, Electronics, and Mechanical, with a comprehensive technical understanding and the ability to learn the Rheinmetall MASS System quickly. The TSR reports to the Production Manager - MASS.

The general duties include, but are not limited to:

1. Completing inspection and pre-assembly checks of MASS and components prior to production and integration;
2. Performing pre- and post-shipment technical inspections of MASS and components; assisting with warranty reports for European stakeholders;
3. Completing production documentation and test protocols related to MASS, start-up, and commissioning;
4. Investigating and resolving start-up issues during final integration, testing, commissioning, and FAT processes;
5. Preparing MASS technical reports and assisting with quality investigations;
6. Maintaining safe storage of parts, tools, and equipment; supporting materials team in parts movement, delivery, and inspection;
7. Performing work at other facilities, including RDA customer and supplier sites;
8. Delivering and supporting comprehensive training plans and documentation;
9. Providing end-user/operator training for RDA and CoA employees/stakeholders;
10. Serving as Subject Matter Expert for MASS technical training;
11. Leading internal MASS training for peers;
12. Engaging in program meetings and reporting on operational actuals;
13. Performing other duties as required by management.

    Qualifications

    The ideal candidate will have:

    • Minimum Certificate 4 in Armament, Avionics, Electronics, or Mechanical;
    • Extensive training and assessment experience in a technical field or the ability to obtain it;
    • Proven experience in technical training;
    • Strong technical understanding and quick learning ability;
    • Excellent written English communication skills using engineering terminology;
    • Exceptional interpersonal and organizational skills, with high emotional intelligence;
    • Eligibility for Australian Government Security Clearance (Australian Citizenship required).

    What We Offer

    • Uniforms, tools, and training provided;
    • Long weekends every second week with a 9-day fortnight;
    • Access to exclusive employee discounts with over 500 retailers;
    • Market-leading parental and loyalty leave entitlements;
    • Endorsed Employer for All Women with WORK180.

    Application Details

    Applications close on 5 September 2025.

    Location: Brisbane, Queensland, Australia

    Employment type: Full-time

    Seniority level: Entry level

    Industry: Defense and Space Manufacturing