Refresh Technical Officer

7 days ago

Canberra, ACT, Australia Act Government Full time

The ACT Public Service supports workforce diversity and is committed to creating an inclusive workplace. As part of this commitment, Aboriginal and Torres Strait Islander peoples, people with disability, culturally and linguistically diverse people and those who identify as LGBTIQ+ are encouraged to apply. Hear about CMTEDD from some of our staff.

**Eligibility/ Other Requirements**

**What qualities do you have?**
- Experience providing ICT support, troubleshooting and advice on the Refresh process
- Manage customer expectations in relation to the Refresh process
- Liaise and negotiate with all stakeholders including ACT Government Directorate representatives regarding the replacement of ICT assets
- A willingness to share information and knowledge to team members and the broader DDTS

**A typical day may include**:

- Provide technical advise and specialist support to ensure the effective and timely deployment of ICT assets across ACT Government
- Manage and co-ordinate resources to ensure the effective and timely deployment of ICT assets across all Directorates and provide technical support as required
- Work with the Directorates to ensure we provide the best service and provide positive outcomes
- Manage escalations, engaging with ICT teams and Directorates as required
- Develop guidelines and procedures relevant to the operational requirements of the team

**Notes**:There are several temporary positions available for six months with the possibility of extension up to 12 months and/or permanency.

***

LI-DNI

**Note**:
There are several temporary positions available for six months with the possibility of extension up to 12 months and/or permanency.

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