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Hardware Refresh Officer

2 weeks ago

Canberra, ACT, Australia ACT Government Full time $82,459 - $93,151 per year
Closes: 14 July 2025

Classification: Information Technology Officer Class 1
Salary: $82,459 - $93,151 plus superannuation
Position No: 14574, several
Directorate: Digital Canberra
Advertised (Gazettal date): 30 June 2025
Contact Officer: Brett Darmody on ************* or ***

Details: Service Assurance Refresh Team has an expected vacancy coming up and we are looking for an enthusiastic team member who can provide expertise and deliver the complete process of ICT asset replacement for ACT Government. This involves installation of hardware, software and the deployment of applications. Someone who has a strong customer service focus and ability to establish a good rapport with all stakeholders, with excellent communication skills to be able to provide support when required and an overall willingness to learn.

Eligibility/Other requirements

  • Ability to establish and maintain effective business relationships with a wide variety of stakeholders
  • Understanding of the ICT systems and applications supported by Digital, Data and Technology Solutions (DDTS)
  • Commitment to high quality customer service principles and practices
  • Ability to manage customer expectations in relation to the refresh process, new starters and small rollouts
  • A good sense of humour and adaptable to a changing environment
  • Installing hardware, software and the deployment of applications. Working with technical contacts, business users and embedded ICT Teams
  • Co-ordinating ICT asset replacement activities and ensure assets are replaced in a timely manner
  • Preparing information and advice related to the rollout of hardware within ACT Government Directorates

Notes: These are several temporary position available for a period of up to six months with the possibility of extension up to 12 months and/or permanency.

How to apply: To apply for this position, please ensure you include a two-page pitch which reflects your skills and capabilities against the 'What you will do' and 'Behavioural Capabilities' in the Position Description, an Application Coversheet and a copy of your current curriculum vitae with the contact details of two referees is required to be submitted with your application.

Applications should be submitted via the Apply Now Button below.

#LI-DNI

Note

There are several temporary position available for a period of up to six months with the possibility of extension up to 12 months and/or permanency.