Helpdesk Administrator

**Helpdesk Administrator**

**Job ID**
- 184522**Posted**
- 16-Sep-2024**Service line**
- Advisory Segment**Role type**
- Full-time**Areas of Interest**

Administrative, Customer Service, Facilities Management, Property Management

**Location(s)**

Sydney - New South Wales - Australia

**Career development opportunity working for a global leader in Property**

**Collaborate culture and supportive management**

**Sydney | Land of the Gadigal people
- Are you a skilled problem-solver with a passion for customer service? We are seeking an enthusiastic Helpdesk Administrator to join our dynamic property management team. As the first point of contact for technical support, you'll play a crucial role in ensuring our customers can resolve property related queries swiftly and efficiently.
- Reporting to the National Operations Manager, you will contribute to the overall performance and seamless operations of our Facilities Management team and be instrumental in delivering unparalleled service to our customers. You will be at the forefront of managing all inbound and outbound phone calls, ensuring efficient logging of work requests, engaging with contractors, and maintaining accurate work order reporting.

**Here is a snapshot of your day:
- Provide superior customer service and build strong relationships with our customers.
- Assist customers in using our tenant platform through phone and web support.
- Coordinate contractor services and facilities professionals in response to customer requests.
- Manage site operations including vendors, lodge work requests, troubleshoot issues.
- Conduct account administration and support the facilities management team.
- Provide ad hoc administration support to the leadership team

**Here's what you'll need to succeed;
- Experience in a customer service or call centre role, preferably with exposure to the building services industry
- Excellent communication and customer service skills and the ability to interact with a broad range of stakeholders
- Attention to detail to ensure accurate data entry and reporting
- Strong organisational skills with the ability to problem solve and prioritise multiple tasks

**So, what's in it for you?
- Structured career development to support you and explore your learning potential and career goals
- Our people benefit from a range of educational, financial, lifestyle, health and wellbeing benefits and programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.
- You'll form an integral part of an enormously successful team who outperform in the market year on year and is working hard on making a positive impact

**Can we inspire you to join us?
- At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.
- We are proud to be certified as a Family Inclusive Workplace in Australia. This is a great recognition to our different policies, programs and benefits which help us build a great family friendly workplace culture.
- We are striving to remove barriers. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.
- We welcome and encourage First Nations People to apply.
- Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.
- We look forward to hearing from you