Fm Helpdesk Coordinator

6 days ago

Sydney, New South Wales, Australia Storage King Full time

Full time | Monday to Friday
- Competitive salary | Incentive | Training and development opportunities
- Employee benefits | Discounted health insurance | Supportive team culture

**About us**:
Storage King is a leading provider of self-storage solutions with a growing network of approximately 200 stores across Australia and New Zealand. As an ASX-300 listed company, Storage King offers stable and rewarding employment opportunities in a fun and friendly work environment. With continued expansion, it's an exciting time to join our team and contribute to our success.

**The Role**:
We are seeking a full-time Facilities Management (FM) Helpdesk Coordinator to join our team. This role is responsible for supporting Storage King-managed sites by coordinating the FM Helpdesk. You will facilitate work requests using the Computerised Maintenance Management System (CMMS), ensuring that maintenance, repairs, and minor improvements are carried out efficiently.

Key responsibilities include:

- Managing the CMMS inbox and triaging work requests based on urgency and priority.
- Ensuring proper follow-ups and escalations as needed.
- Seeking quotes and generating work orders to contractors.
- Reviewing pricing and quotes to ensure they align with business needs.
- Maintaining up-to-date records of assets, buildings, and equipment.
- Processing invoices and uploading completed service reports.
- Supporting the business with ad hoc projects and administrative tasks.

**Working hours**:
Full time - Monday to Friday

**What you will need**:

- Minimum 2 years of experience in Facilities Management or a similar role.
- Proficiency with CMMS software (MEX or similar).
- Strong written and verbal communication skills.
- Good understanding of WHS principles and basic accounting.
- Ability to prioritise tasks and work autonomously.
- Strong attention to detail and a customer-focused approach.

**In return, we offer**:

- Competitive salary + incentive
- Ongoing training and development to ensure your success.
- Supportive and flexible working environment.
- Employee benefits including discounted health insurance through Medibank.
- Access to our health and wellbeing program.
- Career progression opportunities within a growing organisation.

**How to Apply**:

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