Residential Care Officer

_**We're Hiring: Residential Care Officer**_

**Empowering Choice, Supporting Independence**

Location: Gregory Hills | Employment Type: Full-time / Part-time

At Healthcare Services Plus, we are committed to supporting individuals with physical and intellectual disabilities to live with dignity, safety, and independence. As a nationally trusted NDIS provider, we offer high-quality, person-centred services grounded in care, innovation, and professionalism. We are currently seeking a dedicated Residential Care Officer to join our team and help drive both exceptional service delivery and operational excellence.

**Key Responsibilities**:
**Client-Centred Care & Support**
- Provide direct support and personal care to individuals with physical and/or intellectual disabilities, ensuring their safety, dignity, and well-being
- Assist with daily living tasks (e.g., hygiene, meals, medication, mobility) and support community-based activities aligned with individual goals
- Respond effectively to crisis situations, following established protocols and seeking guidance when required
- Develop and monitor individual support plans, ensuring personalised, high-quality care

**Teamwork & Collaboration**
- Participate in team meetings, on-the-job training, and ongoing professional development
- Foster positive relationships with clients, families, team members, and external organisations
- Support a collaborative, respectful team environment grounded in the ICARE values: Innovation, Care, Accountability, Respect, and Empowerment

**Operational Support**
- Assist with roster management, including coordinating shift coverage, tracking availability, and ensuring staffing levels align with client support needs
- Provide input on service optimisation and identify opportunities for improved efficiency and client outcomes
- Maintain accurate documentation and adhere to communication protocols and NDIS compliance requirements

**Business Development Support**
- Build strong relationships with stakeholders and contribute to growing the client base through exceptional service delivery
- Identify new opportunities for service expansion, including referrals and local community partnerships
- Represent Healthcare Services Plus at events, expos, or provider meetings to enhance brand visibility and trust

**About You**:

- Certificate III or IV in Disability, Aged Care, Individual Support, or related field
- Minimum 1-2 years of experience in a residential or SIL care setting
- Experience with roster coordination and/or client scheduling preferred
- Demonstrated interest or experience in service promotion and client engagement
- Strong understanding of NDIS and person-centred care principles
- Excellent interpersonal, time management, and teamwork skills
- Empathy, reliability, and a proactive approach to service excellence

**Mandatory Requirements**:

- NDIS Worker Screening Check
- National Police Check (within 12 months)
- First Aid and CPR Certificate
- COVID-19 Vaccination (as per public health requirements)
- Manual Handling and Medication Administration (preferred)
- Valid Driver's Licence (required for community access duties)
- **Why Join Healthcare Services Plus?**_
- Be part of a purpose-driven, people-first organisation
- Opportunities to grow your career in care delivery and leadership
- Flexible shifts, supportive management, and a collaborative culture
- Make a lasting impact in the lives of clients and families every day

Head Office: 20 Bond Street, Sydney NSW 2000

Pay: $37.35 - $39.24 per hour

**Benefits**:

- Professional development assistance

Supplementary Pay:

- Performance bonus

Licence/Certification:

- Australian Drivers Licence (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person