Customer Solutions Coordinator

Permanent full-time opportunity based in our Bokarina office overlooking the beautiful Lake Kawana
- Join a supportive team dedicated to making a difference to the lives of our clients
- Enjoy salary packaging and other employee benefits

**More about what we can offer you**
- With Salary Packaging, you can package up to **$15,900 **per year tax free. Less tax = more take home pay for you
- In addition to your tax-free benefit, you can also use up to **$2,650 **of your pre-tax income to pay for entertainment expenses (meals, holidays etc.)
- Opportunities to upskill, develop and progress within the organisation
- Paid parental leave and salary continuance
- Reward and Recognition Program
- Free flu vaccinations

**About us**

Community Solutions Group is a national organisation making a difference in people's lives, supporting them to achieve their goals and working with them on their pathway to possibilities. We deliver a broad range of services focused on the employment, education, wellbeing and independence of individuals, families and communities across Queensland, Victoria and South Australia.

Community Solutions are part of Endeavour Foundation, one of Australia's largest employers of people living with disability; so being inclusive and diverse is not just an aspiration - it is who we are Fostering a diverse and inclusive culture is at the heart of everything we do and getting it right goes hand in hand with living our organisational values and our purpose of making possibilities a reality.

**About the Role**

As Community Solutions continues to grow, we now have an opportunity available for a full-time **Customer Solutions Coordinator **to join our team. Reporting to the Business Lead (NDIS & Community), this role will be a pivotal point of contact for all NDIS Specialist Services enquiries providing high level customer service and acting as an important information link for NDIS client referrals and leads.

**Other key duties will include**:

- Providing a friendly and positive welcome to our NDIS clients and other stakeholders over the phone, offering support and information as requested
- Maintaining client spreadsheets recording caseload volumes and other service data ensuring all data is accurate and up to date
- Preparing and completing NDIS Onboarding Documents for our Support Coordination and Behavioural Support teams
- Supporting the activities of the wider administrative team by taking overflow incoming calls and assisting with the preparation of various documents

**What you will bring to the role**:

- You are a confident communicator and a true people person
- Some knowledge of the NDIS and experience providing a high level of information and guidance to clients and their family members
- Experience working in a high call environment as a part of an administration/client service team
- Excellent time management, attention to detail and prioritisation skills
- Extensive administration experience, compliance capabilities and IT skills - particularly with Excel
- Ability to draft and format complex written documents, including NDIS related documents and reports

**Additional requirements**:

- Right to Work in Australia i.e. Australian/NZ Citizen, Permanent Resident or visa with Permanent Work Rights - excludes visas with Temporary Work Rights
- A current **Blue Card** (Working with Children Check) and **NDIS Worker's Screening Check Card, **or the willingness to gain these clearances if successful. We will reimburse you the cost of these checks on commencing.
- Willingness to undertake a specific **"Fit2Work" Police Check**:

- Additionally, in line with the direction from State Government, all authorised workers defined under the QLD Public Health Order are required to be fully vaccinated against COVID-19 (or have a valid exemption).

**How can you join Community Solutions Group?**

You can register your interest by simply click on 'Apply' below; we look forward to hearing from you

**"We are a Circle Back Initiative Employer, and we commit to respond to every applicant"