Customer Service Coordinator

2 weeks ago


Australia Coates Full time

Overview
As the first point of contact for customers at our Fyshwick branch, your number one goal will be to ensure that our customers receive the best possible service with their equipment solutions.
Responsibilities
Addressing customer needs in person, by phone and email
Generating hire schedules, quotes, and invoicing
Coordinating equipment deliveries, transfers, pick-ups, repairs & breakdowns
You may also occasionally need to assist customers and colleagues in the yard with loading equipment
What You'll Get In Return
Development and career progression pathways
Access to our employee discounts, benefits and wellbeing program
Purchased additional leave program
Novated leasing and salary sacrifice
12 weeks Paid Parental Leave in addition to government parental leave scheme
Volunteering opportunities through the Coates Foundation
What You'll Bring To The Role
Previous face-to-face customer service experience
A desire to provide amazing customer experience
General computer skills (MS Word, Excel, Outlook)
Capability to learn and absorb technical information
If you've got an interest in the construction, mining, or engineering industries, then we can teach you everything you need to know about equipment hire.
About Coates
Proudly Australian owned, Coates has a long history of supporting customers to deliver major projects and an exciting future focused on growth. We provide end-to-end solutions spanning Equipment Hire, Engineering Solutions, Industrial Solutions and Power & HVAC.
The next step in your career starts here...
Job Details
Seniority level: Entry level
Employment type: Full-time
Job function: Other
Industries: Construction
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