Customer Service Champion

2 days ago


Newcastle, New South Wales, Australia beBeeExcellence Full time $90,000 - $110,000
Claims Specialist Role

We're seeking an experienced Claims Specialist to play a vital role in delivering exceptional customer service. Your primary focus will be on resolving queries regarding claims benefits, policies, and procedures efficiently.

Key responsibilities include:

  • Answering provider claims enquiries and verifying eligibilities via phone
  • Responding to claims queries from internal stakeholders
  • Making outgoing calls to assist in the payment of claims
  • Maintaining current knowledge of products and services
  • Assisting in the resolution of customer complaints and disputes

To succeed in this role, you'll need previous experience in customer service and administration. You'll bring a passion for delivering exceptional customer experiences, along with strong skills in:

  • Managing sensitive customer service enquiries
  • Attention to detail and adaptability to change
  • Energetic and methodical work style
  • Lateral thinking to identify opportunities for improvement
  • Dedication to providing service excellence in high-pressure environments

We drive value for our customers and the business by delivering innovative claims management and policy administration experiences. Our team is collaborative, passionate, and committed to exploring new ideas and challenging the status quo. We believe in fostering a work environment that encourages autonomy, creativity, and self-expression.

Why this role matters: As a Claims Specialist, you'll have a direct impact on delivering exceptional customer experiences and driving business results. You'll be part of a collaborative team that's passionate about innovation and making a difference.


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