Advisor RTO Services

Grade: Clerk Grade (7/8) Duration: Temporary (6 to 24 months), commencing July 2025 Location: Gosford / Parramatta (with hybrid working from home arrangements available within policy guidelines and operational needs) Closing date: 4th June 2025 [9:59am]

About the role:

This role is critical to the successful delivery of the New Inspector Training Program (NITP) which consists of both accredited and non-accredited training.

This role has responsibility for the coordination, design, development, implementation and evaluation of competency-based training to the SafeWork Inspectorate.

The role works closely with a range of stakeholders to ensure our training programs are engaging, achieve the desired learning outcomes, meet our customer's needs, and are in line with ASQA requirements, competencies and public sector standards.

This role suits someone with excellent attention to detail, can manage numerous competing priorities, and works well in a fast paced, constantly changing environment.

The successful applicant must have experience working within an accredited training environment and have a comprehensive understanding of ASQA requirements and their practical application within an Enterprise RTO environment.

About the team:

The RTO is part of the wider Training & Development team in SafeWork NSW, with the purpose of 'securing safe and healthy workplaces in NSW' through the provision of staff training and development programs and services. The primary focus of the RTO is the successful coordination and delivery of the New Inspector Training Program, the Diploma of Government (Workplace Inspection) and the Advanced Diploma of Government (Workplace Inspection). The SafeWork NSW RTO delivers services to the standards required by ASQA.

Key responsibilities:

• Undertake the coordination of the New Inspector Training Program
• Design, develop, implement and evaluate accredited and non-accredited training programs
• Work closely with stakeholders in the design, delivery and continuous improvement of training programs
• Work collectively with the team to ensure the ongoing administration of the RTO meets all compliance requirements and uses best practice methodologies.
• Provision of exceptional customer service to students, their managers, trainers/assessors, subject matter experts and other stakeholders
• Develop, coordinate, and maintain policies, procedures, documentation, records, and systems to ensure quality and standards in line with ASQA requirements

Key Challenges:

• Establishing and maintaining professional productive working relationships with internal and external stakeholders, often with conflicting priorities and needs
• Developing and maintaining professional knowledge to establish, implement and review relevant ASQA requirements translating them into practical solutions while supporting learning/compliance/competence
• Maintaining an understanding of the business, challenges and objectives to ensure programs are integrated effectively and align with business requirements in a constantly evolving work environment

About you:

We are looking for a highly motivated individual who:

• has proven experience designing, implementing, evaluating and coordinating accredited training programs
• demonstrates a strong commitment to training, development and building inspector capability
• can juggle logistics across multiple schedules and competing priorities
• brings exceptional interpersonal and stakeholder engagement skills
• can establish and maintain effective networks across a variety of business environments and stakeholder groups, and leverage these to achieve desired outcomes
• is comfortable using technology to maximise program delivery efficiency
• pays strong attention to detail with excellent written and verbal communication

Note: Holding the TAE40122 Certification IV in Training and Assessment, or equivalent, is desirable, however not essential.

How to apply:

Please submit your CV for review (no more than 5 pages) and a cover letter (no more than 2 pages) demonstrating your capability for the role. Please note that suitability assessments will be conducted for this role. This involves submitting your application for review, recorded video response to questions, an interview, a workplace assessment and reference checks.

Salary Grade 7/8, with the base salary for this role starting at $110266 base plus superannuation

Click Here to access the Role Description

. For enquiries relating to recruitment please contact Flavia Raineri Gentile via ***************

Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 4th June 2025 [9:59am]

Careers at Department of Customer ServiceA career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

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We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact *************** or ***.

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