Trainee - Customer Service Officer

Salary: $601.70 to $827.40 per week (dependent on age) Plus 12% Superannuation
Position Status: 12 Month Traineeship
Hours of Work: 35 Hours Per Week (9-day fortnight)
Closing Date: 5.00pm Sunday 14 September 2025
About Council
Cowra Council employs over 200 full time equivalent staff, our vision is to be a leading, innovative and creative community, proud of our place in history and offering opportunity with the best of country living. The region enjoys a range of economic, social, educational and health services with a welcoming community that embraces new members from all backgrounds. We strive to provide, maintain and extend Council services to improve the quality of life for residents throughout the Shire. We aim to actively lead, facilitate and foster sustainable development and wealth generating opportunities through agricultural, industrial, commercial and tourism growth.
About the Opportunity
Are you looking to kickstart your career in Local Government in Cowra and obtain a qualification whilst receiving on the job training? Then a traineeship with Cowra Council may be the opportunity for you We are looking for a motivated and enthusiastic individual to join our Finance team as a Trainee - Customer Service Officer. This is a fantastic opportunity to gain hands-on experience while completing a nationally recognised qualification - Certificate III in Business (Customer Engagement).
The Trainee - Customer Service Officer is part of a small team who are the face of our organisation, the successful applicant will be passionate about delivering positive face to face customer service experiences and enjoy working in a fast-paced environment. This position is responsible for processing front counter and over the phone customer transactions and enquiries using a variety of computer systems as well as liaising across all departments to refer customer services enquiries onto the relevant personnel.
To be successfully considered for this role, you will have:
Excellent communication and problem-solving skills.
The ability to follow direction and procedures, while showing initiative.
Intermediate to advanced computer literacy skills with high levels of data entry accuracy and speed.
High resilience level and the ability to work well under pressure.
The ability to maintain confidentially.
Previous experience in processing of credit card payments and cash handling experience (preferred)
The Benefits
Benefits of working at Council include:
Fortnightly Rostered Day Off (RDO)
Four weeks of Annual Leave per year
Access to Long Service Leave after five years
Three weeks sick leave per year
Corporate Wellbeing Programs, including Fitness Passport and Health and Wellbeing initiatives including two (2) Health and Wellbeing days per year.
Employee Benefits Program
Employee Assistance Program (EAP)
Paid parental leave
In addition, we value work-life balance and offer opportunities for training and professional development.
Position Description
Please click on the link for a full copy of the POSITION DESCRIPTION.
For further enquiries please contact Manager - Finance Scott Ellison on .
How to Apply
Before you apply for this position, please read the position description carefully to assess your eligibility and suitability for the position. You will be required to answer questions relating to the selection criteria on the online application below, your answers will be accessed and rated, so please ensure you take time in providing your answers and give examples of demonstrated experience when requested.
You will also be asked to attach your current resume which should include two referees. Please note that you cannot submit your application without attaching your resume. A cover letter is not mandatory, but may be added if so desired.
Cowra Council is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise at time of application.
Applications Close: 5.00pm, Sunday 14 September 2025
Pre-employment Screening
In the event you are shortlisted for an interview, and are then selected to progress to the next stage following interview, you must be prepared to undergo the following pre-employment screening processes as part of the selection process:
A pre-employment physical examination, including hearing, drug & alcohol assessments.
Please include two referees in your resume for reference checking purposes - please ensure your referee details are current.
Provide the applicable Working with Children Check number if the role applied for requires a Working with Children Check.
Council may also check authenticity of certificates and qualifications.
Privacy Statement
As part of the recruitment process, Cowra Shire Council will be collecting information about you. This information is private information for the purposes of the Privacy and Personal Information Protection Act. This information will be included in the recruitment file and only accessed by members of the Recruitment Selection Panel.
Equal Employment Opportunity
Council aims to ensure fair, equitable and non-discriminatory consideration for all applicants, regardless of sex, ethnic or racial origin, or physical disability.