Membership Officer

6 days ago

Sydney, New South Wales, Australia Associations Forum Full time

**Job description**

Build and maintain relationships with assigned member client associations, including arranging and attending visits and televisits (online meetings) and ensuring that services are being utilised. The role would be suitable for a recent graduate who has interest in not-for-profit sector.

**Tasks will also include**:

- Maintaining regular contact and building relationships with up to 200 assigned members, including ensuring contact every 6 months
- Ensuring assigned members are aware of current promotions, services and events
- Increasing member attendance at events and boosting registration sales
- Implementing membership renewal process (sending renewal invoices, chasing overdue invoices)
- Increasing member participation at events including scouting potential speakers
- Seeking testimonials from members
- Upselling memberships and extra services for existing members
- Responding promptly to member and prospect queries
- Implementing member retention and recruitment strategies
- Assisting at member events and annual conferences
- Overseeing member services as required (e.g. Surveys)
- General membership and business administration
- Maintaining database records
- Strong verbal, written, and interpersonal communication skills
- Has a bachelor's degree or higher
- Is self-motivated and solution-focused with great attention to detail
- Is able to establish priorities, manage time, adapt to change, and work collaboratively with others
- Is fluent in English
- Enjoys working in a close-knit team

Full training will be provided.

**About Associations Forum**
Associations Forum is one of Australia's leading networks of associations, charities, clubs, societies, and other not-for-profit organisations.

Associations Forum provides support, training, and networking opportunities plus consulting to assist associations to better achieve their mission. Our mission is "Bringing associations together to boost performance".

**Further details**
This is an ongoing casual role with standard work hours equating to 4 days per week. All equipment will be provided. **Hybrid working options are available once training period and probation have been passed.**

Our office is located in Artarmon on Sydney's North Shore, close to Artarmon train station.

You must have full working rights in Australia and living in Sydney.

**Job Type**: Casual

Schedule:

- Day shift
- No weekends

Supplementary Pay:

- Bonus
- Performance bonus

Work Location: Hybrid remote in Artarmon, NSW 2064

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