Collections Account Manager

5 days ago

Melbourne, Victoria, Australia Anz Banking Group Full time

About the role

At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things - be it buying their home, building a business or saving for things big or small.

**Role Location**: 833 Collins Street, Docklands VIC

**Role Type**: Full-Time, Permanent

What will your day look like

Small Business Collection Account Managers are front line staff members who work to recoup debt on delinquent accounts through the successful negotiation of payments from customers. At its most basic level this role involves contacting and being contacted by customers and liquidators/receivers/administrators with delinquent Business Loan accounts / Business Demand Deposit accounts up tp $1m and negotiating a payment of arrears or organising payment arrangements in order to minimise loss to the bank whilst maintaining strong levels of customer service. There is also strong emphasis on effective collaboration and communication with various departments involved in Small Business.

What will you bring?

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don't worry if you don't have all of these as learning on the job is the way we work.
But back to some of the skills
- Experienced in processes and operational requirements of the team

Proven ability to work in a fast paced environment with challenging targets

Excellent knowledge of the debt collection guidelines and relevant regulatory requirements

Excellent negotiation and communication skills (written & oral) to deal with a range of people.

Strong planning and co-ordination skills and has the ability to prioritise and work under pressure

Exposure to Excel, MS Word, Outlook, Internet explorer and the Windows interface is expected.

So, why join us?

At ANZ, everything we do boils down to 'why' - our purpose - to shape a world where people and communities thrive. We're just as focused on seeing our people thrive as well as our customers. We'll give you every opportunity to develop your career.

We are responding faster to changing customer requirements, focusing on the things that matter the most, energising our people, eliminating waste and reducing bureaucracy.

A happy workplace is a thriving one. So in order to attract and keep the best talent, and say thanks for the hard work, we make sure all our employees are rewarded.

Supporting the wellbeing of our people is core at ANZ which is why we cherish the people-first culture we are famous for and why the Australian Financial Review rated us the number 1 place to work in the banking and finance industry for 2021.

Job Posting End Date

11 November, 11.59pm, (Melbourne Australia)

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