Accounts Receivable Collections Officer

2 weeks ago

Melbourne, Victoria, Australia I-Med Full time

We're seeking an experienced and motivated Accounts Receivable Collections Officer to join our team in Mount Waverley on a 12-month fixed term contract.

In this fast-paced role, you will be a key member of the I-MED Accounts Receivable team, primarily responsible for managing a high volume of outbound collection calls and engaging directly with patients in a proactive and empathetic manner. Your goal will be to ensure timely resolution of outstanding accounts while delivering a professional, caring, and patient-focused experience.

This role plays a critical part in improving cashflow and minimising reliance on external collections by ensuring consistent, effective communication and follow-up.

**Key Responsibilities**:

- Conduct high-volume outbound calls and correspondence to recover outstanding debts.
- Monitor and resolve unpaid invoices in line with policies and procedures.
- Liaise with internal teams to clarify billing issues and ensure timely resolution.
- Escalate complex or unresolvable cases in accordance with debt recovery procedures.
- Contribute to process improvements to reduce external collections and improve cash flow.

**Skills and Experience**:

- Proven experience in high volume outbound collections, debt recovery, or accounts receivable.
- Strong communication, negotiation, and resilience in high-volume environments.
- Attention to detail and accuracy in managing financial records.
- Ability to work with multiple systems and manage large workloads.

**Life at I-MED Radiology**:

- Commitment to continuing professional development (CPD) and career advancement.
- Opportunities to progress with I-MED's continued growth and expansion.
- Competitive remuneration package with flexible work options (Minimum 2 days in the office, 3 days WFH).
- Commitment to your health and well-being, including access to employee assistance program.
- A range of employee benefits, such as paid parental leave and discounted health insurance.
- An innovative, respectful and welcoming environment

**About us**

I-MED Radiology Network is Australia and New Zealand's largest diagnostic imaging network, offering medical imaging and radiology services including x-ray, PET, CT, MRI, Nuclear Medicine, Ultrasound, Mammography and interventional procedures.

At I-MED Radiology Network there is a strong belief that we can be the most respected and trusted medical imaging specialists in the world. That's our vision, underpinned by our purpose - to help save lives and reduce uncertainty. We strive to be the provider of choice, providing answers to health questions and delivering high quality care and service to our patients and referrers, every time.

**We appreciate the interest from recruitment partners, but we're managing this process directly

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