Guest Services/Reservations Agent

1 day ago

Mandurah, Western Australia Mandurah Luxury Accommodation Full time

We are looking for an _**experienced**_ Guest Services Agent to join our small existing team across two of our offices. Experience working in hotel reservations or similar is essential.

Applicants will work approximately 2-3 varying days per week (including weekends).

**Duties & Responsibilities (including but not limited to)**:

- Always greet guests in a friendly and professional manner
- Maintain a neat, clean and professional appearance at all times
- Engage each guest as a unique individual and listen attentively to their requests
- Answer the phone in a timely and professional manner
- Build and prepare daily reports
- Communicate with housekeeping and maintenance teams to ensure guests needs are met daily
- Responsible balancing of daily accounts
- Listen to guests complaints or concerns and resolve their issue in a timely manner
- **MUST be available weekends & Public holidays**

**Skills & Qualifications**:

- Articulately communicate both in the written and verbal
- Previous experience in front office position preferred
- Qualification in hospitality services preferred
- Computer skills essential
- Knowledge of RMS or other hotel PMS systems & travel agents preferred
- Exceptional interpersonal skills to enhance the service standards throughout the operation
- Time management skills are essential
- Ability to work effectively in an often fast paced environment by multi tasking
- MUST Show strong initiative to work independently but able to communicate effectively with all other team members when they come on shift
- It is also important to be able to self start and assess what jobs need to be done and take initiative during your shift.

**Job Types**: Part-time, Casual

**Salary**: $25.00 - $35.00 per hour

Schedule:

- Day shift
- Every weekend
- Monday to Friday
- Public holidays
- Weekend availability
- Weekends only

Supplemental pay types:

- Penalty rates

Application Question(s):

- Are you available to work most weekends & public holidays?
- Do you have previous hotel experience?

Work Authorisation:

- Australia (preferred)

Work Location: In person

  • Guest Services/Reservations Agent

    1 day ago

    Mandurah, Western Australia Mandurah Luxury Accommodation Full time

    We are looking for an _**experienced**_ Guest Services Agent to join our small existing team across two of our offices. Experience working in hotel reservations or similar is essential.Applicants will work approximately 2-3 varying days per week (including weekends).**Duties & Responsibilities (including but not limited to)**:- Always greet guests in a...

  • Experienced Guest Services Agent Wanted

    1 day ago

    Mandurah, Western Australia beBeeHospitality Full time $25 - $35

    Job DescriptionWe are seeking a highly skilled Guest Services Agent to join our team. This is an excellent opportunity for experienced professionals looking to work in hotel reservations or similar roles.As a Guest Services Agent, you will be responsible for greeting guests in a friendly and professional manner, maintaining a neat and clean appearance, and...

  • Customer Service Representative

    1 day ago

    Mandurah, Western Australia beBeeResponsibility Full time $20,000 - $30,000

    We are seeking a professional to fill the role of Guest Services Agent across multiple locations.Applicants should have experience working in hotel reservations or similar capacities.Main Responsibilities:Ensure guests receive a warm and professional welcome at all timesEngage with each guest as an individual, listening attentively to their requestsRespond...

  • Front Office Reception

    16 hours ago

    Mandurah, Western Australia Mandurah Luxury Accommodation Full time

    We are looking for an exceptional Front Office Receptionist to join our small existing team. Experience working in hotel reservations or similar is desired but not essential as training will be provided. We are looking for a vibrant friendly person who likes to greet guests and works well on their own as well as part of a team.Applicants will work...

  • Housekeeper / Guest Services - Serpentine Falls

    4 days ago

    Mandurah, Western Australia Tasman Holiday Parks Full time $40,000 - $60,000 per year

    About UsTasman Holiday Parks is shaking up the travel game as the fastest-growing owner, developer, and operator of holiday parks across Australia and New Zealand. We're redefining what it means to holiday - curating experiences, not just stays. With our Tasman Promise, we craft spaces where epic moments turn into lifelong memories. Every year,...

  • Accommodation Operations Manager

    22 hours ago

    Mandurah, Western Australia beBeeHospitality Full time $150,000

    Accommodation Operations ManagerWe are seeking a seasoned Accommodation Operations Manager to oversee the day-to-day management of our motel in Western Australia. The ideal candidate will have a strong hospitality background and be able to work effectively across all areas of the accommodation, including front office, housekeeping, and maintenance.The...

  • Motel Manager

    1 day ago

    Mandurah, Western Australia Mlka Full time

    **Motel Manager / Management Couple-Perth-Western Australia*****We are seeking an experienced**Motel Manager / Management Couple **for this live in role based 35 minutes from Perth in Western Australia.The roles would suit a manager or management couple with the skill and drive to set up, open and manage this new motel. You will come from a strong...

  • Cafe Service Ambassador

    1 day ago

    Mandurah, Western Australia beBeeService Full time $28,560 - $47,520

    As a Front of House Cafe Team Member, you will be the face of our establishment, providing exceptional customer service and ensuring every guest feels welcome. Your experience as a barista is highly valued, but not required. We're looking for someone who can work in a team, handle cash transactions confidently, and be eager to learn all aspects of the...

  • Hotel Services Multi Skilled

    4 days ago

    Mandurah, Western Australia Brightwater Full time $40,000 - $80,000 per year

    We are seeking reliable and motivated Hotel Services team members to join the residential aged care team at The Cove in Dudley Park, Mandurah on a casual basis.To be considered for this rewarding role you must be available to work at least three days each week, with preference given to candidates available on weekdays. There are a variety of shifts...

  • Urban Landscape Manager

    1 hour ago

    Mandurah, Western Australia beBeeMaintenance Full time $85,312 - $101,195

    Team Leader PositionWe are seeking a highly motivated and experienced team leader to oversee the maintenance of streetscapes, parks, and reserves in our city.The successful candidate will be passionate about their profession, enjoy the challenges of leading a team, and be innovative, agile, proactive, and enthusiastic.Key Responsibilities:To lead by example...