
Customer Service Representative
1 week ago
We are seeking a professional to fill the role of Guest Services Agent across multiple locations.
Applicants should have experience working in hotel reservations or similar capacities.
Main Responsibilities:
- Ensure guests receive a warm and professional welcome at all times
- Engage with each guest as an individual, listening attentively to their requests
- Respond promptly to phone calls in a professional manner
- Prepare daily reports and communicate effectively with housekeeping and maintenance teams
- Balance daily accounts accurately
- Listen to and resolve guests' complaints in a timely manner
Skill Requirements:
- Effective communication skills in written and verbal forms
- Previous experience in front office positions preferred
- Qualification in hospitality services is beneficial
- Strong computer skills are essential
- Knowledge of RMS or other hotel PMS systems is advantageous
- Excellent interpersonal skills to enhance service standards
- Ability to work independently while communicating effectively with the team
Work Environment:
- Fast-paced environment requiring multitasking
- Must be available weekends and public holidays
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