Customer Service Team Leader

4 days ago

Brisbane, Queensland, Australia Austcorp Executive Full time

Family owned and operated building products manufacturer
- Lead and inspire a team of 8 Customer Service Representatives
- Logan location - Monday - Friday - Full time

Are you a dynamic leader with a passion for providing exceptional customer service? Do you have experience managing teams and driving results within a trade based environment? If so, we have an exciting opportunity for you to join our clients team.

**Responsibilities**:

- Lead and inspire a team of 8 Customer Service Representatives.
- Provide guidance, support, and training to team members.
- Monitor performance and implement improvement strategies.
- Handle escalated customer inquiries or complaints.
- Collaborate with cross-functional teams for customer needs.
- Develop and implement service strategies and procedures.
- Maintain accurate records for analysis and reporting.
- Stay updated on industry trends and customer expectations.

**Requirements**:

- Proven leadership experience in customer service.
- Excellent communication and problem-solving skills.
- Ability to prioritize tasks and work in a fast-paced environment.
- Proficiency in customer service software and CRM systems.
- Knowledge of building supplies industry (desirable).
- Flexibility to work occasional evenings or weekends.

**What's on offer**:

- Full time perm role with a growing company
- Development and progression on offer
- Monday - Friday role, 8:30am - 5pm with flexibility to move into morning shift
- Supportive general manager & national team

  • Customer Service Team Leader

    4 days ago

    Brisbane, Queensland, Australia Topdeck Travel Ltd Full time

    **Brand**:Global Touring**Position**: Customer Service Team Leader**Reporting to**:Global Customer Service Manager**Location Base**:Brisbane**Contract**: Full Time. Salary + Bonus (based on sales targets & KPI's)The Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands Topdeck...

  • Customer Services Team Leader

    1 day ago

    Brisbane, Queensland, Australia Csg Talent Full time

    **Customer Service Team Leader**- Opportunities for career growth and development in a global organisation.- Supportive and inclusive work environment.- Access to training and professional development programs.Are you a passionate leader with exceptional customer service skills? Do you thrive in a fast-paced environment and enjoy working in a team? We are...

  • Customer Service Team Leader

    4 days ago

    Brisbane, Queensland, Australia At Full time

    Add expected salary to your profile for insightsAre you passionate about coaching others and delivering service that makes a difference? At Go Insurance, we don't just provide travel insurance — we empower customers to feel confident at every step of their journey.As our Customer Service Team Leader, you'll play a hands-on role in guiding a people-first...

  • Customer Service Team Leader

    1 week ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $90,000 - $120,000

    Customer Service Team Leader PositionWe are seeking an experienced Customer Service Team Leader to join our team. The ideal candidate will have a strong track record of delivering exceptional customer service and leading high-performing teams.The successful applicant will be responsible for overseeing the day-to-day operations of the Customer Service...

  • Customer Service Team Leader

    4 days ago

    Brisbane, Queensland, Australia Metcash Full time

    Customer Service Team Leader - 12 Month FTCFrom product specialists to our category managers, our Sales & Operations team are the movers and shakers keeping local retailers open for business. With their data-driven solutions and access to the homegrown brands customers love, they give family-owned business the opportunity to thrive.If you're a proactive...

  • Aged Care Team Lead

    4 days ago

    Brisbane, Queensland, Australia beBeeCare Leader Full time $100,000 - $130,000

    Leadership Role in Aged CareWe are seeking an experienced leader to join our team in a permanent full-time role. This is an opportunity to make a genuine difference in the lives of residents by ensuring they receive the highest possible care.The successful candidate will report directly to the General Manager and be responsible for supporting them in the...

  • Customer Service Team Leader

    3 days ago

    Brisbane, Queensland, Australia Topdeck Travel Full time $104,000 - $130,878 per year

    Brand:Global TouringPosition:Customer Service Team LeaderReporting to:Global Customer Service ManagerLocation Base:BrisbaneContract:Full Time. Salary + Bonus (based on sales targets & KPI's)The Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands Topdeck Travel and Back-Roads...

  • Customer Service Team Leader

    3 days ago

    Brisbane, Queensland, Australia Austcorp Executive Full time

    National family owned and operated business- Manufacturer of building supplies- Grow and develop with this supportive company**Company Overview**:Our client is a leading family owned and operated building supplies company, specializing in providing high-quality construction materials and exceptional service to their valued customers.To strengthen their...

  • Customer Service Team Leader

    4 days ago

    Brisbane, Queensland, Australia beBeeCommercial Full time $91,234 - $123,456

    Job Title:A high-performing leader for our customer service team is needed to drive commercial strategy and deliver exceptional customer experiences.

  • Customer Service Team Leader

    1 week ago

    Brisbane, Queensland, Australia Topdeck Travel Full time

    Brand: Global Touring Position: Customer Service Team Leader Reporting to: Global Customer Service Manager Location Base: Brisbane Contract: Full Time.Salary + Bonus (based on sales targets & KPI's)The Global Touring team inspires people through life-changing travel experiences.We're a group touring company, and through our brands Topdeck Travel and...