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Customer Service Team Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $90,000 - $120,000
Customer Service Team Leader Position

We are seeking an experienced Customer Service Team Leader to join our team. The ideal candidate will have a strong track record of delivering exceptional customer service and leading high-performing teams.

The successful applicant will be responsible for overseeing the day-to-day operations of the Customer Service Department, including supervising staff, managing workflows, and ensuring excellent communication with customers.

  • Key Responsibilities:
  • Lead and motivate the Customer Service Team to deliver outstanding customer service
  • Oversee daily operations, including staffing, workflow management, and quality assurance
  • Foster strong relationships with internal departments to support business objectives
  • Develop and implement effective training programs to enhance team performance

Requirements:

  • Minimum 3 years' experience in a customer-facing role, preferably in a leadership capacity
  • Excellent communication, interpersonal, and leadership skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Possession of a tertiary qualification in a related field (desired)
  • Proficiency in Microsoft Office Suite and ERP systems

Benefits:

  • A competitive salary package and bonus structure
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • A comprehensive employee benefits program, including health insurance, retirement plan, and paid time off