Customer Service Team Leader

1 week ago

Brisbane, Queensland, Australia Austcorp Executive Full time

National family owned and operated business
- Manufacturer of building supplies
- Grow and develop with this supportive company

**Company Overview**:
Our client is a leading family owned and operated building supplies company, specializing in providing high-quality construction materials and exceptional service to their valued customers.

To strengthen their customer service operations, they are seeking a dedicated and skilled Customer Service Team Leader to join the dynamic team in Logan, Brisbane.

As the
**Customer Service Team Leader**, you will play a crucial role in ensuring the highest level of customer satisfaction and leading a small team of dedicated customer service representatives. You will be responsible for overseeing the day-to-day operations of the customer service department, ensuring timely and accurate responses to customer inquiries, resolving issues, and fostering a positive and collaborative team environment. Your strong leadership skills, exceptional customer service expertise, and effective problem-solving abilities will be instrumental in driving customer loyalty and enhancing brand reputation.

**Responsibilities**:

- Lead and supervise a small team of customer service representatives, providing guidance, support, and ongoing training.
- Monitor team performance, set targets, and implement strategies to achieve departmental objectives and KPIs.
- Handle escalated customer issues, ensuring prompt resolution and maintaining a high level of customer satisfaction.
- Collaborate with other departments, including sales, logistics, and finance, to resolve customer-related issues and ensure smooth order processing and delivery.
- Foster a positive and collaborative team environment, promoting teamwork, motivation, and professional development.

**Qualifications**:

- Minimum of 2 years of experience in a customer service role, preferably in the building supplies, trades or construction industry.
- Proven track record of successfully leading and motivating a small team, achieving targets, and maintaining high levels of customer satisfaction.
- Strong problem-solving skills, with the ability to make sound decisions under pressure.
- Proficiency in using customer service software and systems.
- Exceptional organizational and time management abilities, with a keen eye for detail.
- Flexibility to work in a fast-paced, deadline-driven environment.
- A customer-centric mindset and a passion for delivering exceptional service.

If you are a dynamic and driven individual with a passion for customer service and leadership, we invite you to apply.

  • Customer Service Team Leader

    3 days ago

    Brisbane, Queensland, Australia Topdeck Travel Ltd Full time

    **Brand**:Global Touring**Position**:Customer Service Team Leader**Reporting to**:Global Customer Service Manager**Location Base**:Brisbane**Contract: F**ull Time. Salary + Bonus (based on sales targets & KPI's)The Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands Topdeck...

  • Customer Service Team Leader

    1 week ago

    Brisbane, Queensland, Australia Topdeck Travel Ltd Full time

    **Brand**:Global Touring**Position**: Customer Service Team Leader**Reporting to**:Global Customer Service Manager**Location Base**:Brisbane**Contract**: Full Time. Salary + Bonus (based on sales targets & KPI's)The Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands Topdeck...

  • Customer Services Team Leader

    6 days ago

    Brisbane, Queensland, Australia Csg Talent Full time

    **Customer Service Team Leader**- Opportunities for career growth and development in a global organisation.- Supportive and inclusive work environment.- Access to training and professional development programs.Are you a passionate leader with exceptional customer service skills? Do you thrive in a fast-paced environment and enjoy working in a team? We are...

  • Customer Service Team Leader

    1 week ago

    Brisbane, Queensland, Australia At Full time

    Add expected salary to your profile for insightsAre you passionate about coaching others and delivering service that makes a difference? At Go Insurance, we don't just provide travel insurance — we empower customers to feel confident at every step of their journey.As our Customer Service Team Leader, you'll play a hands-on role in guiding a people-first...

  • Customer Service Team Leader

    2 weeks ago

    Brisbane, Queensland, Australia beBeeCustomerService Full time $90,000 - $120,000

    Customer Service Team Leader PositionWe are seeking an experienced Customer Service Team Leader to join our team. The ideal candidate will have a strong track record of delivering exceptional customer service and leading high-performing teams.The successful applicant will be responsible for overseeing the day-to-day operations of the Customer Service...

  • Customer Service Team Leader

    1 week ago

    Brisbane, Queensland, Australia Metcash Full time

    Customer Service Team Leader - 12 Month FTCFrom product specialists to our category managers, our Sales & Operations team are the movers and shakers keeping local retailers open for business. With their data-driven solutions and access to the homegrown brands customers love, they give family-owned business the opportunity to thrive.If you're a proactive...

  • Customer Service Team Leader

    7 days ago

    Brisbane, Queensland, Australia Topdeck Travel Full time $104,000 - $130,878 per year

    Brand:Global TouringPosition:Customer Service Team LeaderReporting to:Global Customer Service ManagerLocation Base:BrisbaneContract:Full Time. Salary + Bonus (based on sales targets & KPI's)The Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands Topdeck Travel and Back-Roads...

  • Customer Service Team Leader

    3 days ago

    Brisbane, Queensland, Australia Topdeck Travel Full time

    OverviewBrand: Global TouringPosition: Customer Service Team LeaderReporting to: Global Customer Service ManagerLocation Base: BrisbaneContract: Full Time. Salary + Bonus (based on sales targets & KPI's)The Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands Topdeck Travel and...

  • Customer Service Team Leader

    3 days ago

    Brisbane, Queensland, Australia Topdeck Travel Full time

    OverviewBrand: Global TouringPosition: Customer Service Team LeaderReporting to: Global Customer Service ManagerLocation Base: BrisbaneContract: Full Time. Salary + Bonus (based on sales targets & KPI's)The Global Touring team inspires people through life-changing travel experiences. We're a group touring company, and through our brands Topdeck Travel and...

  • Aged Care Team Lead

    1 week ago

    Brisbane, Queensland, Australia beBeeCare Leader Full time $100,000 - $130,000

    Leadership Role in Aged CareWe are seeking an experienced leader to join our team in a permanent full-time role. This is an opportunity to make a genuine difference in the lives of residents by ensuring they receive the highest possible care.The successful candidate will report directly to the General Manager and be responsible for supporting them in the...