Premium Guest Executive

2 hours ago

Gold Coast, Queensland, Australia The Star Entertainment Group Full time

**Internal Opportunity**

**About us**

**About the role**

As a Premium Guest Executive working in our VIP Domestic Sales and Marketing team, you will focus on implementing marketing initiatives to retain and grow The Star's local VIP guests. Your demonstrated passion for providing excellent guest service and ability to develop and maintain key relationships, will enable you to exceed expectations, promoting guest engagement and increasing visitation to The Star Gold Coast.

Though you will have your own targets, the role is very much about working as a team to support the Vice President Premium Guest in the development and implementation of business plans in addition to identifying new and creative marketing opportunities.

Key responsibilities include, but are not limited to:

- Managing a dedicated Hosting List of Local Platinum & Diamond members
- Meeting individual KPIs regarding sales budget targets and the activation of hosted members
- Maintaining and developing strong interpersonal relationships
- Representing The Star at hosted events and promotions both on and off site
- Managing member local accommodation and restaurant reservations requests
- Managing Interdivisional travel bookings and RSVPs to events and promotions
- Accountability for the management of expenses relating to personalised hosting & invitations to events
- Actively promoting The Star Club member benefits and improving marketability of the hosted database
- Effectively managing the interests and preferences of hosted guest data via the CRM platform
- Ensuring compliance with TSEG internal polices and regulatory requirements

Please note this role is a 12-month secondment opportunity.

**About you**
- Prior 2+ years Gaming / VIP Host experience
- Previous Sales / Guest Service experience in a fast-paced environment
- Strong commercial understanding
- Proven ability to develop relationships
- Strong computer, written and verbal communication skills
- Ability to speak a second language is advantageous
- Ability to work in a 24/7 environment

**About our culture**

The Star is a Founding Partner and Major Corporate Partner of Women in Gaming and Hospitality (WGHA) and has been recently awarded GOLD status in the Australian Workplace Equality Index (AWEI) which evaluates LGBTIQ+ inclusiveness in the workplace.

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