Family Support Specialist

2 weeks ago

Gold Coast, Queensland, Australia G8 Education Full time

518858
- Varsity Lakes, QLD, 4227
- Customer and Marketing
- Permanent Full time

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**Join one of Australia's Largest Leading Early Education Providers**

At G8 Education, we're on a mission to shape the future With 400+ early education and care centres under 21 brands, our 10,000+ dedicated team members nurture over 42,000 children every day.

Our purpose is to create the foundations for learning, for life. This vision comes alive through our exceptional educators and teachers, guided by strong leadership teams.

As an ASX listed growth company, we're committed to empowering, rewarding, and supporting every team member - from our centre educators to our leadership and support team.

**The Opportunity**

The Family Support Team are the customer service specialists of G8 Education, playing a pivotal role in the acquisition and support of new families joining G8's network of 430+ Centres and 21 brands.

If selected for this exciting call centre opportunity, you will be responsible for the following:

- Deliver high quality customer service in a high-volume contact centre environment, servicing families between 7am-7pm Monday to Friday
- Outbound calls to assist families through the early learning and care enrolment process to ensure our families are ready to start in centre
- Record and maintain our customer enquiries database within our CRM
- Work across multiple technology platforms and databases
- Identify and escalate complex enquiries
- Liaise with our centre network to enhance the quality of support provided to our families and centres

**About You**

To be successful for this opportunity, you must have experience in the following areas and possess the below personal qualities:

- Minimum of 12 months experience working in a customer service role, previous contact centre experience highly regarded.
- A genuine interest / passion for early education and childcare
- Ability to confidently work across multiple systems and databases
- Strong customer service and relationship building skill-set
- Clear and concise written and verbal communication skills
- Excellent organisation skills and ability to stay focused in a high-volume environment.
- Able to work on a 38-hour rotating roster, available to work any shift between the hours of Monday to Friday 7:00am to 7:00pm
- _Hold a valid working with children check or willingness to obtain upon commencement. _

**Benefits at G8**
- Competitive salary package
- Hybrid working conditions with 3 days in office and 2 from home.
- You have the option to choose out of our two state-of-the-art support offices. Located Brisbane CBD and Central Gold Coast.
- Career development opportunities as part of a large ASX-listed company
- Access a 50% discount on early education and childcare fees at any G8 Education Centre.
- Exclusive access to our G8 Rewards Program with benefits across more than 600 retailers, exclusive cash discounts and more
- Find out more here: _G8 Education

**Our Recruitment Process**
- G8_ Education is a committed advocate for child protection, safety and wellbeing. We have a zero tolerance for any form of child abuse or harm. The safety and wellbeing of children will always be our priority, and all team members are expected to embrace this shared commitment. _
- Our recruitment process involves several checks including, the possibility of psychometric testing which will be discussed during the initial stage of the recruitment process._
- We also may require a police check along with verification of qualifications and right-to-work status._

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