Fleet, Warranty Technical Support

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Being a global organisation managing 13,000 fleet and machinery, we need to ensure that all these machines are efficient and safe for use. The Equipment team is responsible for fleet acquisitions, fleet management, international maintenance and continuous improvement so that Toll can continue to provide service quality.

Fleet, Warranty and Technical Support - Wacol

The Role The Fleet, Warranty and Technical Support person is responsible for quoting, execution and implementation of maintenance service contracts across the Toll owned fleet, strategically working with internal and external stakeholders to ensure compliance and service quality. Actively reviewing both service contracts and high value retail repairs undertaken externally to Toll's maintenance facilities.

This is a role where leadership, customer excellence and operational efficiency all come together, and you will need to drive high standards whilst maintaining effective relationships developed with internal customer Business Units, Operational Management and External Suppliers.

Primary Responsibilities and Decisions
- Liaise with manufacturers to manage equipment costs, review invoices for potential warranty.- Maintain effective relationships with internal customers and external suppliers.- Collaborate with third-party providers to ensure service compliance and accurate record-keeping.- Approve and review high-cost repair quotes, ensuring they are appropriate and justified.- Conduct regular reviews of high-cost repairs to identify cost-saving opportunities and ensure budget compliance.- Working to meet Service Level Agreements with external providers- Assist in accidents or incidents from a technical stand point.- Drive compliance outcomes and meet KPIs within a range of customer portfolio groups.

To succeed in this role,

Knowledge/Experience- Experience in a similar role of service/warranty and workshops - Warranty management, Service advisors, maintenance management.- Proven capability in planning.- Detailed understanding of key business drivers.- Knowledge of relevant industries.- Customer service orientation - detailed understanding and strong curiosity about our customers and what adds value to them.-
- Demonstrated ability to negotiate for successful outcomes.- Demonstrated collaborative nature - seeks to improve overall Toll business results.

Join us and take your career to new heights in the fast-paced world of logistics

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.