Fleet Operations Specialist
3 days ago
The role of Post Production Rework and Warranty Manager is a crucial position within the Service Delivery and Performance team, responsible for providing interim service support and sustainment service delivery within land contracts.
This position oversees and manages all deviations and warranty issues within the in-service fleet across all variants. The primary goal is to create and execute a comprehensive plan to address and resolve each deviation and warranty issue, in collaboration with key stakeholders.
Key responsibilities include:
- Deviation Management: Oversee and address all deviations in the fleet, ensuring thorough investigation, planning and resolution;
- Strategic Planning: Develop and implement a strategic plan to manage and resolve deviations across all vehicle variants;
- Stakeholder Coordination: Collaborate with the Fleet Manager, Maintenance, Supply Chain, Engineering, and other relevant stakeholders to ensure cohesive action and problem-solving;
- Prioritisation of Resolution: Work closely with customers to understand their needs and prioritise resolutions accordingly;
- Vendor Liaison: Coordinate with vendors and external entities to facilitate efficient resolution of deviations in line with operational needs and maintenance schedule;
- Monitoring and Reporting: Continuously monitor the status of deviations and warranty issues across the Fleet and provide regular updates to relevant parties;
- Quality Assurance: Ensure that all solutions meet the highest quality standards, align with physical baselines, and adhere to industry regulations;
- Continuous Improvement: Identify opportunities for process improvements to prevent future deviations and warranty issues;
- Team Leadership: Lead and guide team members involved in deviation and warranty management, fostering a collaborative and efficient work environment;
- Compliance and Documentation: Maintain comprehensive resolution documentation of all deviations and warranty issues, ensuring compliance with company policies and industry standards.
Rheinmetall seeks applicants who exemplify our Company's values of Safety, Partnering, Openness, Respect and Trust (SPORT). This creates a workplace environment where employees value each other, live up to their promises and communicate openly.
The experience and skillset best suited to this role includes:
- Experience: Minimum of 5 years in a similar role, preferably in the automotive or defence industry;
- Technical Expertise: In-depth knowledge of vehicle systems, particularly deviations and warranty management, and experience in managing large fleets;
- Project Management Skills: Proven track record in planning and execution of complex projects.
- Problem-Solving Abilities: Strong analytical skills with a demonstrated ability to tackle complex problems and drive solutions;
- Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively liaise with various stakeholders and vendors;
- Leadership Qualities: Demonstrated leadership experience with the ability to motivate and manage a team;
- Organisational Skills: Good organisational and time-management skills, with a knack for prioritizing tasks effectively; and
- Must hold or be eligible to obtain an Australian Government Security Clearance (must hold Australian Citizenship).
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