Community Lead

Shape the future of flexible workspaces as a Community LeadWorkspace365 is a premium, 100% Australian-owned coworking and serviced office provider with standout locations across Sydney, Melbourne and Brisbane.
From prime CBD centres to scenic coastal spots, we design flexible, high-end workspaces that empower modern businesses to grow, connect and thrive.Due to exciting internal growth, we're on the lookout for an enthusiastic and people-focused Community Lead to join our Brisbane team.
If you're someone who loves building relationships, solving problems and creating exceptional customer experiences, this could be your next big step.In this fast-paced, hands-on role, you will play a key part in delivering high-level service to our members.
You'll manage client relationships, support smooth day-to-day operations, and help build a strong and connected business community.What you'll be doing:Be the primary point of contact for members and visitors, ensuring a warm and professional experienceBuild strong relationships with clients from a variety of industries and backgroundsManage member onboarding, licence renewals, and daily queries with efficiency and careCoordinate meeting room bookings, catering orders, AV setup and room presentationGenerate and manage invoices, track payments, and handle billing enquiriesAssist the sales team with walk-in tours, proposals and CRM updatesMaintain presentation standards across the Centre and ensure everything runs smoothlyWork closely with the General Manager and Space Lead to continuously improve the member experienceWe're looking for someone who:Has 2+ years of experience in client services, office administration, coworking or hospitalityCommunicates confidently and clearly, both in writing and face-to-faceIs highly organised, solutions-oriented and enjoys working in a dynamic environmentCan work independently while contributing positively to a small, supportive teamHas experience using platforms like HubSpot, or is keen to learnBrings a proactive, can-do attitude and a genuine passion for customer serviceWhy you'll love working with us:Join a collaborative, high-performing team that values your contributionEnjoy beautifully designed, A-grade offices in a central CBD locationTake part in regular team dinners, events and a supportive workplace cultureAccess career growth opportunities and gain broad experience across business operationsEnjoy staff perks through our employee engagement platformIf you're passionate about creating exceptional workplace experiences and ready to grow your career with a leading flexible workspace provider, we'd love to hear from you.Please apply via Seek only.
Alternatively, feel free to connect with the hiring manager via LinkedIn: sure to include a cover letter outlining why you're the perfect fit for this role and our industry.
Only shortlisted candidates will be contacted.
We kindly ask that no phone calls or direct emails be made regarding this role.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions:Which of the following statements best describes your right to work in Australia?
Do you have experience in a role which requires relationship management experience?
Do you have customer service experience?
Do you have previous invoicing experience?
What's your expected annual base salary?
How much notice are you required to give your current employer?
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