Customer Relationship Coordinator

6 days ago

Melbourne, Victoria, Australia Calvary Full time

Progress with purpose at one of Australia's largest health care providers
Get ahead with salary packaging, benefits and professional development in a supportive team environment
Work with the latest software and systems
Enjoy a hybrid and flexible working environment
Permanent part time/full time opportunities available
About the role
The Calvary Assist team plays a vital role in welcoming new residents, clients, and patients to Calvary.
As a Customer Relationship Coordinator, you will be key in guiding clients and families through their care journey, offering both empathy and expertise while ensuring they feel heard, respected, and supported.
The Customer Relationship Coordinator will ensure that customers, services, and homes are supported throughout the process of selecting and entering a residential aged care home or choosing an appropriate home care service. Additionally, the role involves providing information regarding admissions and general hospital services.
**Some of your main duties will include**:
Providing compassionate and knowledgeable advice on Home Care, as well as Residential Aged Care and Retirement Living services.
Assisting individuals and families in exploring their care needs and offering guidance tailored to their unique situation.
About you
Experience in a customer service or contact centre environment (essential).
Solid understanding of Home Care.
Knowledge of Residential Aged Care (ideal but not essential).
Strong organisational and time management skills, with the ability to meet targets while delivering excellent service.
Ability to work collaboratively in a fast-paced environment, including multitasking, prioritising, and effectively managing time and delegating tasks.
Salesforce skills are highly regarded (but not essential).
Strong written and verbal communication skills.
Clear thinker with lateral problem-solving abilities and the capacity to simplify complex ideas into actionable, understandable steps to ensure positive outcomes.
Why work for Calvary?
At Calvary, our staff matter.
With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.
**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you
**Please note the following**:

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