Customer Relationship Coordinator

2 weeks ago

Melbourne, Victoria, Australia Calvary Full time

Make a difference at one of Australia's leading health care providers
Generous salary packaging benefits, ongoing professional development and supportive team environment
Full time, 6 months contract opportunity
Located in our Melbourne CBD office

About the role

Responsibilities include;
Building relationships with potential customers (residents and their families)
Guiding customers though the system of care and exploring their preferred options
Arranging tours and promoting Calvary internally and externally to maximise customer conversion
Monitoring outcomes of tours to promote conversion to temporary or permanent resident
Managing referral database
Working co-operatively with other customer liaison staff to provide a seamless support
Conduct Respite Feedback calls to Discharged Family and prepare reporting of feedback.

What you bring

Working effectively in customer-centric roles
Working collaboratively in a fast-pace environment
Resident Select skills would be well regarded (but not essential)
Working proficiently with the Microsoft Office Suite
A high level of commitment, integrity, honesty and trustworthiness
An effective listener with the ability to communicate at all levels both orally and in writing with excellent presentation skills
Clear thinker with lateral problem solving skills and an ability to convert complex ideas into simple, understandable and workable actions to ensure positive outcomes
Able to multitask, prioritise, delegate and manage the delegation process to ensure appropriate quality outcomes within expected or non-negotiable timeframes
Ability to understand and use information technology and programs such as Word, Excel, etc. and to learn new skills as required
A knowledge of the financial aspects of Aged Care and the ability to explain them in terms that can be understood by customers
An understanding of the different aspects of Aged Care (E.g. Palliative Care, Home Care, Living with Dementia)

Why work for Calvary?

At Calvary, our staff matter.

With over 130 years' experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

**Your benefits**:
NFP salary packaging benefits, discounted health insurance and gym memberships
Paid parental leave
Training, development pathways and career opportunities
Flexible hours that make sense for you

**Please note the following**:

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