Program Support Officer

5 days ago

Melbourne, Victoria, Australia Royal Flying Doctor Service Victoria Full time

**Generous Salary Packaging - (Not-For-Profit Iconic Organisation)**

**The Organisation**

Proudly serving Australians since 1928, the Royal Flying Doctor Service (RFDS) provides emergency aeromedical and allied health services for people in rural and remote Australia. We strive towards improving the health and well-being of our rural communities and believe in creating opportunities so all Victorians have the choice to access essential primary healthcare services.

The Royal Flying Doctor Service Victoria has been providing Telehealth specialist and healthcare services to rural Victorians in need since November 2013 through a customized videoconference platform.

**The Position**

The Program Support Officer - Telehealth is responsible for providing client, administration and technology support to Victoria's Royal Flying Doctor Telehealth service. This role is based in Richmond.

The Program Support Officer - Telehealth will possess highly developed customer service, logistics, technology and troubleshooting skills.

**Responsibilities include**:

- Delivering excellent, person-centered, service at all times
- Managing, tracking and facilitating appointments
- Guiding patients through telehealth processes
- Troubleshooting technology during appointments
- Medicare processing and tracking
- Data entry and other administrative tasks, as directed by the Telehealth Team Leader.

**Qualifications and Experience**
- Experience in administration and management of appointment booking systems
- Excellent computer skills and experience specifically with Microsoft Office, Teams, SharePoint and the ability to pick up new systems quickly.
- Experience with issue resolution and troubleshooting
- Highly developed communication and interpersonal skills, particularly via telephone and video-conferencing
- Strong initiative and drive
- Ability to work in a team environment.

**Desirable**
- Medicare claiming experience
- Ability to manage multiple tasks and troubleshoot
- Excellent attention to detail
- Ability to work in a team environment
- Holder of a current Victorian driver's license.

Applications will be assessed as received and only applicants shortlisted for an interview will be contacted directly.

**RFDS is committed to creating a diverse working environment and is proud to be an equal opportunity employer**.

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