Program Support Officer

About the role:

We have an exciting opportunity to work at Box Hill Institute as our Program Support Officer. This is a full-time, fixed-term to October 2026 opportunity based at our CBD Campus. The salary for this role is PACCT 3.1, $59,597 per annum (exclusive of superannuation). This position reports directly to the Manager - Short Courses and Languages Centre of Excellence, and sits within the Short Courses area of the Strategic Engagement division.

What you'll do:

• Provide support to all program areas within Short Course Operations to ensure successful delivery of courses.
• Provide timely and quality customer service
• Provide effective administration support
• Develop and maintain effective working relationships

About you:

• Your values align to ours. Together we are curious, trustworthy and compassionate.
• Experience in working collaboratively as part of a team to achieve team goals
• Excellent organisational, planning and problem solving skills
• Excellent attention to detail
• Have, or be willing to obtain, Victorian Working with Children Check and National Police Check clearance

Qualifications and experience:

• A relevant qualification in administration, customer service or a related field.
• Bilingual ability is preferred

• Strong administration experience in a service-oriented environment

• Ability to respond to clients' needs, keeping the client up-to-date with issues and developments

• High level of interpersonal, verbal and written communication skills, with demonstrated experience in preparing high quality, accurate correspondence and reports to stakeholders

• Proficiency in all MS Office applications for a range of tasks including but not limited to, generating letters, reports, and database management

About us:

We are proud to be a leading education provider with a strong reputation for delivering high quality educational outcomes.

Our organisation comprises Box Hill Institute (Box Hill & Lilydale locations) and Centre for Adult Education (Melbourne CBD) as well as partnerships across various external sites in Victoria.

We are committed to a highly motivated and aligned workforce, so we'll be by your side to enable you, help you grow, and offer you benefits which enhance your work life balance.

Staff benefits:

We offer more than just a job; we offer benefits to enhance your work life, help you grow and celebrate your achievements. This includes but is not limited to:

• Flexible work arrangements
• On-site parking
• Career progression opportunities and reward & recognition programs
• Generous leave options such as Defence Reserve Service, Emergency Response, up to 20 days paid Family Violence leave and up to 14 weeks paid Parental Leave
• Access to health & wellbeing benefits and resources, including FREE flu-vaccinations, FREE skin checks, FREE health checks and corporate health insurance discounts
• Novated leasing and salary packaging
• Support student learning at our Barbershop with $5 haircuts, shaves and grooming as well as discounted treatments at our Day Spa and Beauty Salons located at our Elgar campus
• Discounts on CAE/Box Hill Institute short courses for staff and their immediate family as well as discounted access to our floristry, beauticians, restaurant, Vet & dog grooming

APPLY NOW

All applications must be submitted online and include a cover letter and current resume.

For specific enquiries relating to this position, please contact Luis Gonzalez, Program Manager via

Applications close: 9:00 am Monday 8 September 2025

We are a 2025 Circle Back Initiative Employer - we commit to respond to every applicant.

Box Hill Institute is a welcoming, safe and respectful work environment. We are work-life friendly and an equal opportunity employer. We encourage people from all backgrounds, abilities and identities to apply for our vacancies.

Box Hill Institute is a Child Safe Organisation and has a zero tolerance towards the harm or abuse of children and young people. We believe that child safety is everyone's responsibility. All employees, volunteers, contractors and service providers are required to promote a culture of child safety, comply with the Child Safe Standards and other relevant legislation and reporting obligations of suspected child abuse as per the Institute's Child Safety Policy and Procedures. All employees are required to hold and maintain a current, valid Working with Children Check for the duration of their employment, which must be maintained at the employee's own expense.

Candidates for employment at Box Hill Institute will be subject to pre-employment probity checks, and must satisfy Box Hill Institute's pre-conditions for employment. Box Hill Institute reserves the right to withdraw an advertised position at any stage.