Program Support Officer

Business Unit:
**Learning and Capability**
- Function:
**People & Integrity**
- Job Code:
**703296**

**Program Support Officer**
- 12-month Fixed Term Contract
- Exciting opportunity to launch your career in RTO administration
- Position available due to internal secondment opportunity
- V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade._
- V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge._

**About the role**

As the Program Support Officer, you are integral to the success of V/Line's People & Integrity Group. This opportunity will provide you with valuable insights into Victorian Rail and jumpstart your rail career.

You will oversee the daily operations of V/Line's Learning Hub, handle bookings, manage the front desk and provide administrative support to V/Line's enterprise RTO

**_ Key Accountabilities include:_**
- **Day-to-day Operations**:Efficiently manage the daily operations of the Learning Hub, including maintaining bookings, actioning maintenance requests and setting up required training equipment
- **Customer-Focused Service**:Dedication to delivering outstanding service to all learners, facilitators, and visitors to the Learning Hub
- **Resource Management**:Identify and resolve maintenance issues to ensure the learning environment meets prescribed safety standards
- **RTO Administration**: Provide administrative support to the RTO, including assistance with reformatting documentation on Microsoft Word

**About you**

You are an agile problem solver who derives satisfaction from providing exceptional service. Your eagerness to learn and adaptability make you an invaluable asset to any team.
- Demonstrated alignment to V/Line's values of responsiveness, integrity, impartiality, accountability, respect, leadership and human rights.
- Advanced proficiency with Microsoft 365, including Word, Excel and PowerPoint
- Strong organisational skills with the ability to manage multiple tasks concurrently
- Familiarity with reception or administrative operations (desirable)
- Certificate III in Business Administration (desirable)

**On-site Requirements**

In addition to** free myki travel**, we offer:

- **Community impact - **Make a genuine difference. Work in a role that connects Victorians, every day.
- **Huge potential - **We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
- **Dynamic environment -** V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
- **Collaborative team - **You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
- **Flexible working -** We support flexible working. Work in a way that supports you to thrive in your role.

**How to Apply**

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

Remuneration for this position will be in paid in line with the V/Line Rail Operations and Administrative Employees Agreement 2023.
- V/Line is an equal-opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community._