Change Management Lead

2 weeks ago

Sydney, New South Wales, Australia Capgemini Full time

Overview
Capgemini is seeking a Change Management Lead (NV1/NV2) to govern and optimize the integrated change management process across multiple service towers and suppliers.
This role emphasizes ITIL-based change practices, operational stability, risk mitigation, and continuous improvement.
The ideal candidate has deep ITSM, stakeholder engagement, and cross-sector transformation experience.
Key Responsibilities
Lead and govern the end-to-end change management process across all service domains and vendors.
Ensure adherence to standardized change policies, procedures, and SLAs.
Chair regular Change Advisory Board (CAB) and Emergency CAB (ECAB) meetings.
Facilitate decision-making for high-impact or emergency changes, ensuring alignment with business priorities.
Review and assess high-risk, complex, or cross-supplier changes for readiness, impact, and risk mitigation.
Collaborate with stakeholders to validate change plans and rollback strategies.
Track and analyze change success rates, trends, and compliance metrics across suppliers.
Identify opportunities for automation, process improvement, and service enhancement.
Qualifications
Proven experience as an ITSM Concultant or Change Manager, with a strong track record in leading change initiatives across government, utilities, and healthcare sectors.
Deep understanding of ITIL-based frameworks, with the ability to align change processes to strategic business goals.
Skilled in facilitating cross-functional collaboration, driving operational efficiency, and implementing sustainable improvements.
Strong analytical and communication skills, with the ability to influence senior stakeholders and navigate complex environments.
Certifications
ITILv3 (or ITIL4 preferred)
Prince2
Security Clearance: NV1 (mandatory)
What You'll Love About Working Here
Flexible work arrangements to support work-life balance, including remote work and flexible hours.
Career growth programs and opportunities across diverse professions.
Valuable certifications in technologies such as AWS and Microsoft Azure.
Capgemini is a global business and technology transformation partner focused on helping organizations transition to a digital and sustainable world.
Capgemini employs more than 340,000 people in over 50 countries and emphasizes AI, cloud, data, and industry expertise to deliver end-to-end services.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Project Management and Information Technology
Industries
IT Services and IT Consulting
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