Field Service And Installation Technician

Field Service and Installation Technician
Field Service and Installation Technician
Direct message the job poster from Matthews Australasia
Join an innovative Australian company that's transforming the way equipment is installed and serviced. We're looking for a hands-on technician who thrives on problem-solving and delivering an outstanding customer experience.
About us
Matthews Australasia is a proud Australian family business with over 40 years of experience and a reputation as an industry leader in intelligent product identification and software traceability solutions.
The role
As a Field Service & Installation Technician, you'll be on the ground supporting customers across NSW installing, maintaining, and servicing Matthews' equipment at a wide variety of sites. You'll be part of a supportive team that thrives on solving problems, building strong customer relationships, and keeping our customers up and production lines running.
Your day to day will include
Building and maintaining positive relationships with customers
Performing scheduled and preventative maintenance
Responding to corrective maintenance calls from customers
Installing and commissioning equipment sometimes across multiple day
Working in a mix of environments from warehouses to industrial sites
Completing service reports and managing spare parts
Training operators and ensuring safety standards are always met
Contributing to after-hours support and occasional travel
What you will bring to the role
A technical qualification (electrical/electronic trade or engineering) or strong mechanical aptitude
Exceptional communication and customer service skills you'll be the face of Matthews on-site
A proactive, energetic attitude with the ability to think on your feet and work as part of a high performing team
Flexibility to adapt quickly to changing priorities or environments
Basic networking or software familiarity (PLCs, data systems; Training will be provided)
A valid driver's licence
Flexibility for occasional interstate and regional travel, along with availability for after-hours work and participation in the on-call roster
Competitive salary package
, including on-call allowance
Tool of trade vehicle
, fuel card, laptop/tablet, and mobile phone
Annual leave loading
Opportunities for professional growth
and ongoing development
Wellbeing initiatives
, including access to our Employee Assistance Program (EAP) and an annual wellness day
The chance to make a real impact
in a values-led, purpose-driven organisation
Please note: Shortlisting will commence as applications are received, and this role may close prior to the closing date 05/09/2025
How to Apply:
Sound like you? Click
Apply
to join our growing team.
Seniority level
Seniority level
Not Applicable
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Automation Machinery Manufacturing
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