Field Service Technician

**POSITION DESCRITION**

**Position Details**

**Job title**: Field Services Technician

**Reporting to**: Technical Services Manager

**Direct reports**: NIL

**Employment Term**:Full-time (minimum 38 hours p/w)

**Salary**: $52k - $59k plus 10% Superannuation (depending on experience)

**Location**: Sydney Metro, South West Sydney, Interstate

**Position Overview**

**Field Services Technician:

- **

Provide technical support in locking systems installed by Interloc which span across multiple projects within Australia. Support is provided by onsite services and remotely. Support focus includes both customer and supplier in various areas of new and existing products, user acceptance training and project delivery.

Working in a small, and fast paced team, the Site Technician is responsible for implementing, servicing and managing client sites in relation to Interloc's digital locking products. The Site Technician will be the primary point of call for all client sites under their designated state.

The Site Technician is proactive in changes of current and emerging technologies with employing best practices for different digital locking solutions.

Reporting directly to the Technical Services Manager, the Site Technician will be required to work closely with other technicians and support staff throughout Interloc. On occasion, Site Technician will be required to allocate tasks to Casual employees on an ad-hoc basis under the direction of upper level management and/or supervisory staff.

All training for this position will be provided by Interloc

**Role and Responsibilities (Technician)**
- Configure locking system products as per customer request
- Manage technical installs and project coordination with customers and suppliers
- Interact directly with customers to troubleshoot and solve configuration / installation issues
- Provide technical solutions in a professional manner and to agreed timeframes
- Manage time efficiently and effectively with focus on project timelines, implementation schedules and general administrative tasks (both remotely and onsite)
- Deliver end-user training with the transfer of knowledge on all implemented locking systems
- Provide training on new and existing products to Interloc staff, customers and stakeholders
- Document customer site configurations within their environment
- Work with stakeholder feedback on issues in relation to current and existing products, and, provide internal recommendations based upon these findings
- Introduce new workflows to aid in the remote administration of new and existing customers

**Skills & Experience**

**Essential**
- COIVD-19 vaccination with proof of government issued certificate and/or equivalent vaccination history
- Ability to proactively self-manage time and project plans as they are made available
- Demonstrated skills in Customer Service
- High analytical and problem solving skills
- Able to follow policy and procedural documentation
- Excellent verbal, written and communication skills
- Current drivers license
- Must be availability to travel interstate (when required)
- Permanent Residency / Citizenship to Australia

In addition, the following skills will be favoured upon;
- Experience working in an IT Support role (Service Desk, Helpdesk, System Administration))
- Experience in Microsoft based operating systems
- Experience in working both onsite and remotely
- Experience installing / configuring Microsoft SQL Server and related database functions
- Previous roles held within a consulting and/or pre-sales framework (in the IT space)
- Technical documentation writing
- Basic network principles in TCP/IP and LAN
- Knowledge of databases (SQL, MS Access)

**Qualifications**
- TAFE diploma (or equivalent experience) in a related field

The following qualifications will be favoured upon;
- Bachelor's Degree in the IT field (Computing)

**Behavioural Fit**
- Able to work collaboratively and autonomously
- Confident in managing teams and conflict resolution
- Is customer and sales focused
- Demonstrates resilience
- Builds and grows relationships with stakeholders, vendors and suppliers
- Takes personal accountability and is self-motivated
- High interpersonal skills

**Salary**: $25.00 - $29.99 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- SILVERWATER, NSW 2128: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- Australian Drivers License (preferred)

Work Authorisation:

- Australia (required)

Work Location: One location