Warranty & Quality Administrator

5 days ago

Sydney, New South Wales, Australia Komatsu Full time

Date: Nov 6, 2024- Location: Rutherford, NSW, AU, 2320- Req ID: 31676- Onsite or Remote: Onsite Position**Job Overview**:

- Fun, supportive & inclusive environment
- Maternity leave contract - Dec 24 - Jan 25
- Great salary + benefits

We need a customer service expert Someone who excels at building relationships, coordinating tasks, and ensuring positive results for both internal and external customers.

Working across multiple divisions and software systems, you'll soon get to know the team well as you coordinate the service orders raised for warranty jobs for our customers on our underground mining equipment.

You'll have your finger on the pulse and know where each job is at. You're a key player in expediting processes for our customers and their Komatsu reps. Accurate and timely records are key to pulling reports using data from various sources.

**Key Job Responsibilities**:

- Register Warranty Claims
- Process Warranty claims in Komatsu's systems
- Interface with key business stakeholders to progress Warranty Claims
- Assist in determination of Root Cause of Warranty Claims by working with Quality Team
- Review contract T&C's to determine and adjudicate on applicable T&C's
- Prepare and distribute warranty customer reports
- Gather and develop monthly Quality reporting requirements
- Process and administration of all equipment back charge claims
- Continuously improving the Warranty processes
- Maintain document management systems

**Qualifications/Requirements**:

- Be self-driven and highly motivated
- Have exceptional time management skills
- Be resourceful, seeking answers in ambiguity
- Establish strong relationships across the business
- Be agile and customer focussed
- Have an eye for detail and take pride in your work
- Have experience in customers service and administration
- Have a friendly and positive personality

**Additional Information**:
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

  • Head Of 1st Line Risk- Amp Bank

    4 weeks ago

    Sydney, New South Wales, Australia AMP Full time

    Join to apply for the Head of 1st Line Risk- AMP Bank role at AMP Join to apply for the Head of 1st Line Risk- AMP Bank role at AMP Get AI-powered advice on this job and more exclusive features.Help people create their tomorrow, while you create yoursWe help people with their banking, super, retirement and finances.Through upturns, downturns, recessions,...

  • Warranty & Quality Administrator

    5 days ago

    Sydney, New South Wales, Australia Komatsu Full time

    Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and...

  • Quality Analyst

    5 days ago

    Sydney, New South Wales, Australia Amp Full time

    Quality AnalystIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Quality Analyst

    4 days ago

    Sydney, New South Wales, Australia Amp Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Warranty and Quality Specialist

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $100,000 - $130,000

    Warranty & Quality SpecialistWe are seeking a highly motivated individual to join our team as a Warranty and Quality Specialist. This is an exciting opportunity to work in a fun, supportive, and inclusive environment where you will have the chance to build strong relationships with our customers and internal stakeholders.This role is ideal for someone who...

  • Warranty Administrator

    5 days ago

    Sydney, New South Wales, Australia beBeeWarranty Full time $55,000 - $70,000

    We are seeking a motivated and passionate Warranty Administrator to manage bookings in relation to FTS inspection dates.This position will suit a mechanic with some warranty experience, who is looking to get off the tools, is process driven & comfortable working in an autonomous role.The ideal candidate will have:Experience in a warranty clerk...

  • Warranty Claims Administrator

    5 days ago

    Sydney, New South Wales, Australia beBeeAdministration Full time $60,000 - $70,000

    About the RoleOur organisation is seeking a dedicated administrator to undertake warranty administration for the service department and manage warranties.Ensure all manufacturer guidelines are adhered to in the processing of warranty claims.Adhere to dealership warranty policies and procedures.Maximise warranty labour recovery, minimising lost hours.Develop...

  • Warranty Administrator

    5 days ago

    Sydney, New South Wales, Australia beBeeWarranty Full time $65,000 - $78,000

    **About the Role**We are seeking a highly organized and detail-oriented Warranty Administrator to join our team. In this role, you will be responsible for processing warranty paperwork, ensuring proper documentation, and verifying criteria with manufacturers or distributors.The successful candidate will have excellent communication and interpersonal skills,...

  • Warranty Administrator

    5 days ago

    Sydney, New South Wales, Australia Penske Full time

    Your New Opportunity:A fantastic full time, permanent role has come up for a Warranty Administrator to join our Service team based in our Chipping Norton Branch.In this role you will:- Be responsible for processing and administration of branch warranty claims- Manage the warranty claim progress, and provide reports on claim status- Liaise with the central...

  • Warranty Administrator/Clerk

    5 days ago

    Sydney, New South Wales, Australia Alto Group Full time

    The Alto Group is a family-owned and operated organisation with over 600 employees, which has been serving the motoring needs of the local community for over 60 Years.We currently looking for an individual for a **Warranty Administrator/Service Clerical Role **to work at our multi franchised dealership in Pennant Hills, representing our European & Japanese...