After Sales Key Account Representative

1 week ago

Australia Jungheinrich Australia Full time

**About us**:
Jungheinrich is one of the world's largest & most successful intralogistics and materials handling equipment providers. Headquartered in Hamburg, Jungheinrich employs over 19,000 people across 41 countries and in 2021 the company recognised a record revenue of €4.1 Billion. Jungheinrich is committed to becoming a climate neutral company & we are proud to be recognised among the top 1 percent of the world's most sustainable organisations.

Within Australia, Headquarters resides in Adelaide with 250 employees across 6 offices nationally. We attribute our growing national footprint to our committed team as well as our high-quality products.

**About the role**:
The Aftersales Key Account Representative holds national responsibility for service matters concerning key account customers, achieving this through ongoing support, reporting and customer service excellence. This role provides support to the National Service Sales Manager and serves as the interface between the Aftersales department and numerous stakeholders, both nationally and internationally. You will be results oriented and assist in developing long term strategies for growth and sustainability.

**Duties**:

- Ongoing support of national and international key account customers in all service matters
- Introduction and implementation of existing and new framework agreements
- Enhancing local knowledge of sales unit and partner organisations in dealing with Key Accounts
- Contract management to ensure optimum utilisation of existing potential (incl. renegotiation of contracts)
- Service Pricing and special conditions calculations
- Preparation of Aftersales information for local and international tenders
- Analysis and measures for boosting After Sales turnover and results
- Conducting customer visits with and without Key Account Management Series
- Identification of cross
- and upselling potential
- On-site complaints management in co-operation with National Service Manager
- Review and enhancement of individual customer processes
- Responsibility and preparation of standard and individual customer reporting
- Fleet Management (Smartrack) Administration and support

**Your key attributes, knowledge & skill**:

- Highly organized, methodical, and strong attention to detail.
- Exceptional communication skills conversing with clients and co-workers alike.
- Build strong customer relationships to deliver customer solutions both internal and external.
- Advanced Smartrack and Baseplan skills
- Minimum 2 years work experience
- Bachelor Degree in Business Administration or similar

**What you can expect at Jungheinrich**:
We recognise that the commitment of our employees is the basis for our success and we continuously invest in talent. We encourage a culture of openness, integrity and mutual respect everywhere, all the time.

Be part of a secure group that is geared towards sustainable, profitable growth and a solid financial position. It's your chance: Realize with us the big goals that we have set for ourselves - with a lot of energy and a lot of innovative strength.

**How to Apply**:
We are proud of our leading reputation within the industry

If you share our bold vision of shaping the future of intralogistics, we invite you to click "Apply" to submit your cover letter and resume.

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