It Service Continuity Manager

Work for a FinTech at the forefront of Payments Innovation.
- Newly created permanent role and function
- Flexible hybrid work environment.

**Be the inventor and enabler of our business**

At Cuscal, our tech team are the hands and heart of what we do best. They're the inventors, the creators, the enablers of our business. They turn ideas into reality. They test. They refine. They perfect.

Instead of being pigeon-holed, you're supported to follow your ideas and bring them to life. But you don't need to be a payments nerd to thrive here. You just need to be curious. You need to be motivated. And you need to be inspired to do bigger, better.

**We are looking for an IT Service Continuity Manager to join our busy Service Operations team**

Service Operations is responsible for the availability and reliability of the IT Services enabling Cuscal to make payments easy, accessible, and secure for our clients and partners. We look to provide Consistent, Reliable and Robust delivery of IT Services whilst enabling Agility and Continuous Improvement to enable Cuscal to remain competitive.

As the IT Service Continuity Manager, you will oversee all aspects of service continuity including Disaster Recovery and Business Continuity planning (BCP). This role will work with the business and external auditors to ensure all aspects of service continuity and recovery are being continuously planned and managed.

In this role you will be responsible for:

- Disaster Recovery Plan creation, implementation, maintenance and recovery testing.
- Conducting technology impact, availability, and continuity risk assessments of critical technology assets.
- Recovery technology solution evaluation with various infrastructure technology domains.
- Conducting business impact analysis for each business segment to determine critical business processes, identify and justify recovery time periods and establish recovery resource requirements.
- Recommending recovery strategies and options and assisting with the implementation of the recovery solutions.
- Participates on project teams, provides templates and guidance for the documentation of business continuity and disaster recovery plans.
- Administering enterprise business continuity tools and provides training while conducting knowledge transfer regarding business continuity best practices.
- Establishing and coordinate business recovery testing methodologies.
- Executing internal business continuity plans to validate adequacy and understanding. As well as delivering training to key employees that will embed and execute them.
- Preparing reports on the company business recovery readiness for management and customers alike.

**To be successful in this position you will have the following skills and experience**:

- You will have worked in a position of a similar capacity ideally within the financial services industry.
- Considerable knowledge and experience of Disaster Recovery process and BCP (Certified Business Continuity Professional CBCP certification)
- Experience in providing technical support and participate in the disaster recovery process as well as the management of audits.
- Demonstrated experience working in an operational service delivery environment.
- Demonstrated experience in leading and developing service continuity capabilities to deliver operational stability and continuous improvement.
- Strong communication skills and ability to engage effectively both IT, Business stakeholders and the C-suite.

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**Why Cuscal?**
We are in the rapidly evolving world of payments, and we are committed to providing a diverse and inclusive workplace where the very best talent in Australia chooses to work. We support our colleagues with flexible work arrangements through our hybrid model whilst also offering a wide range of educational, financial, lifestyle, health & wellbeing benefits.

**Next Steps